Management has no clue - Lead Teller Capital One Employee Review

2.0
May 22, 2013
Recommend
CEO approval
Business outlook

Pros

the actual people that work in the branches are nice and the hours of the branch are not that bad. Tons of training to learn something new. Health plan and dental are great.

Cons

Upper management really doesn't know how to succeed. There is no room for advancement because all the hiring for Branch Managers are always from other banks. With the Assistant branch managers being laid off last year, there is no place to go after you are a banker or a lead teller but to move to another bank for a higher position.

Explore other reviews about Capital One

5.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Nice people and truly great work life balance (can be team dependent). Most people are in office 2-3 times a week. Food options are decent (6.8/10) but not as subsidized as I would prefer although they are less pricey than eating out at a Cava/Chipotle.

Cons

Not many, don't have anything to say.

3.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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