Not the company they once were - Manager Capital One Employee Review

1.0
Mar 19, 2018
Recommend
CEO approval
Business outlook

Pros

Good benefits, 401K, insurance, medical clinic and gym if you are at the West Creek location. While the pay is pretty good - there are a lot of companies that actually pay better.

Cons

I have been here for 14 years and used to love it here but the culture has drastically changed in the last two years making it almost impossible to get anything accomplished because of out of control politics, egos and back stabbing. 1. Although they talk about diversity, it is all lip service - has rally become a "Boys Club" and biased against women, in particular on the tech side of the house. 2. Performance management system is horrible and degrading. The model is politically based and only rewards those working on the latest "shiny object" - fostering back stabbing and diminishing team work. 3. Constant reorgs and restructuring is exhausting and disorienting, making it really difficult to really accomplish anything - I have averaged 3 reorgs a year since I have been here. 4. Constant layoffs 5. Unrealistic expectations with a "warm body" plug and play mentality - I am a Operations PM but due to re-org have been thrown onto a tech team and am now expected to instantly perform as a System / Data Analyst on a Software Engineering team with a system I have never worked with before - Although I am open to learning new skills, there is no training provided or even a direction for path forward from my almost non-existent manager - just a sink or swim kind of thing which just sets one up for failure. 5. Although they talk about how collaborative they are - again it is all lip service. Basically if you challenge or try to bring in a new perspective you are shut down - basically just do what you are told and act like you are thrilled about it. 6. Also they like to say they offer "work life balance" and flexibility to work from home - honestly, although nobody would ever admit it, it is looked down upon - if you do you are punished for it in subtle ways - such as being first on the RIF list or come performance time - even if you do get all your work done and do a great job. 7. People really are not all that nice or friendly - it is a survival of the fittest atmosphere, and with all the constant re-orgs and restructures it is hard to build lasting relationships.

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5.0
Jun 1, 2026
Recommend
CEO approval
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Pros

Professionally operated and disciplined organization

Cons

Regulated environment impedes rapid software delivery

3.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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