Sounded like a good idea at the time. - Senior Process Manager Capital One Employee Review

1.0
Jan 10, 2018
Recommend
CEO approval
Business outlook

Pros

Work life balance. Flexibility to work from home. 401K match. Potential for significant salary increases at EOY based on Board of Directors.

Cons

No transparency from changing leadership. Performance management is entirely contingent on your direct manager so if they are inexperienced or lack leadership skills, consider yourself screwed. Based on the rating system, associates are self interested and will withhold information from teammates in order to make themselves look good. The company claims they are diverse but they spend an insane amount of money sending leadership to classes and when they come back nothing has changed. Difficult to move departments because there are so many layoffs. No incentive to go above and beyond because there is no recognition unless you beg for it. Misogynistic attitude from the top down. The higher level associate, the greater chance of them acting like you don’t exist. If you are a head-down, get things done kind of a person, this is not the place for you.

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5.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, leading tech

Cons

Ulta standardization from the top down, can slow progress

1.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent compared to GovCon. Some people are a pleasure to work with. Other non-pay related incentives.

Cons

Never heard more nonsensical topics during meetings; people sharing their sexual preferences, flaunting overly dramatic personal lifestyle decisions, diversity to the point of failure, etc. Hearing the term "white guilt" in a professional setting was, well, pretty unprofessional. Stack ranking for performance reviews is a mess. Someone has to have an "F" regardless of their performance because that is what their line of business is allotted. Be prepared to be held responsible for actions any Sr Leadership would just sweep under the rug under their own circumstances. If a manager doesn't like you, regardless of your productivity, you're toast unless you're able to find another LoB to support. HR / AR are just a check in the box and will most likely point you from one to the other and back again without resolving any issues. You'll find yourself curious as to what leadership does as they continue to scrape managerial responsibilities from their plate, to yours. Last but certainly not least; you may find yourself working hard on a project; nights and weekends, just in case that work life balance is feeling a little too perfect. Fret not, someone will surely assist in taking credit for the hard work you've put in. I'm sure none of these things will happen to you, though. Best of luck!

5
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