Good benefits, shady managers,high turnover rate - Work At Home Customer Service Representative Capital One Employee Review

1.0
Jun 17, 2017
Recommend
CEO approval
Business outlook

Pros

Benefits are great. Salary is great.

Cons

Managers & upper management stick together. If your manager doesn't like you, they will find a reason to fire you & keep you from getting your unemployment. Then, they work together, so if you try to move to a different department, managers talk & will keep you from moving up. High turnover rate. I highly don't recommend working here. Do your research before applying or accepting a position.

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5.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

Most advance tech stack. Cutting edge research

Cons

Performance management and feedback based system drives politics. Senior management usually works towards saving their own a** especially in legacy orgs

1.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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