No accountability within management...not serious about the mortgage business... - Mortgage Consultant Capital One Employee Review

2.0
Apr 24, 2012
Recommend
CEO approval
Business outlook

Pros

PTO (paid time off) and Holidays

Cons

They lose money on every mortgage...not because of pricing but because of a large unaccountable operations staff and management that has no experience! Average time to close a clean refi is 90 days plus! Twice the amount of processors as successful mortgage companies. SR management has NO mortgage experience...this is not a credit card or car loan folks!

Explore other reviews about Capital One

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, fast paced technological environment

Cons

Stack ranking against other analysts

3.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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