Worst job I’ve ever had - Complaints Handler Capital One Employee Review

Toxic bully culture and an environment that will leave your mental health in tatters. The process is botched from start to finish. Recruitment scout for individuals and then set them up to fail. Training provided is poor and incredibly long winded only to prove to be pointless as the first half of the training is set to learn a job that isn’t the job title they signed up for. Then 2 weeks to learn how to raise a complaint before being thrown in at the deep end after months of pointless activities. If you make more than 3 mistakes within 6 months probation period, you are automatically let go of. This keeps all new starters filled with anxiety and fear of losing their job. Also in the first 6 months no matter how good your achievements, management tell you that you are unlikely to pass probation only to pass you anyway which seems like a tactic, strange as this gives them an incredibly high turn around with many agents leaving due to this information. Management in general is a joke, adults treated as though they are at secondary school, multiple managers reported to HR for bullying, harassment etc. If you are not in their “clique” then you may aswell not bother working there, you will be isolated. Unrealistic expectations from the role, set up so customers can verbally abuse the staff and they just have to put up with it. No room for growth unless you are close with management, not about how well you perform just who you know. Majority of staff signed off on long term sick due to the stress levels of the role and no support provided just robotic signposting they follow from a script. Everyone I know that has worked in this company say it is the worse experience of their lives. If you value your mental health please reconsider applying here.