Pros
- very friendly environment - you are made to feel welcomed - you will make lots of friends since they put you in teams - feels like you are back in school (in a good way)
Cons
- the job as a DCC is extremely stressful to the point you start to feel sick since so much load on you/ you are treated like a robot - inadequate/ lack of training provided prior to starting the job - everything is just thrown at you and they expect you to know everything - micro monitoring (you are watched everywhere) - you will receive stressful calls and you will not like the fact that there are so many softwares you have to learn to use while speaking on the phone with the customers (trust me, it gets stressful) - pay was definitely not worth it, I feel this department is the hardest and gets the most load after ITR (fraud/card holder services) so we should be paid a lot more since so much mental stress !!!! - not enough room for growth