Financial Service Representatiev - Financial Services Representative CIBC Employee Review

They advertised the job as 9-5 but gives you ridiculous targets that can clearly not be met with just 8 hours. In order to meet their targets, you have to stay much longer in order to fulfill your requirements. The more appropriate title for the Financial Service Representative position is telemarketer. They expect their FSRs to make 35 live contact calls weekly and left messages, no pick ups, do not count. They judge you on a system where anything below 50% counts as zero to make you feel worse than you already do. CIBC prides themselves on mobile and telephone banking when those are not real advantages. Simply put, expect a high stress environment sent from the top down with pay that does not justify the work. You would notice that the average tenor of a CIBC bank employee is 1 year and very rarely would you encounter representatives that are properly trained to do investments or mortgages. Their training program gives you the very basic theories of financial planning as it is a entry level retail job but throws you out to the front lines without any real hands on experience. They've self-proclaimed themselves to being a client-centric bank when they haven't made any changes to being that. They're a very heavily product focused company that has a target system that may not necessarily work out in the best interest of clients when their workers are trying to meet their BAS (units measured for sales)