Pros
manager is not behind your back, you have your own space, they have the best insurance benefits in the country for dental and medical, also you get a bonus in your last year pay check for your performance and depending of profit cibc made that year. Excellent job advancement opportunities.
Cons
extremely stressful, depending of your position you might have to sell to clients benefits, insurance, etc... you have to be alert at 100% at all times not to make mistakes. Every move you make on the computer is screen and type recorded, all managers have real time access from their desk to see what you do on the computer, you have caps to reach in number of calls received, sales, and quality assurance. you don't get paid enough for all the hard work you put in, so do just the minimum.