"For What Matters" is definitely not well supported - Customer Service Representative CIBC Employee Review

2.0
Aug 13, 2013
Recommend
CEO approval
Business outlook

Pros

Not much except free banking Most branches are now open 7 days a week. Hours are better than some other banks.

Cons

Financial institution with the lowest wage! Not the best with respect to customer service experience Difficult policies

Explore other reviews about CIBC

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Good flatform to do holistic financial planning for clients. Stock purchase plan with company matching

Cons

There is no commission anymore.

1.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

The NY location is close to Grand Central Station

Cons

Slow Canadian culture that finds it challenging to meet US regulatory standards. Executives play favorites and gaslight employees, if you voice your opinion, they either silence you or try to manage you out with exaggerated "performance issues"

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