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      American Express

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      American Express reviews

      Burn Out Ahead! - Customer Service Representative American Express Employee Review

      2.0
      Jul 25, 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - Bonuses if you know how to play the system. - Benefits

      Cons

      - No work life balance at all. What is family? What is life? You will belong to Amex - Schedules are terrible - Too many KPI's to keep up with - You always will feel that you are either being watched - You will be reciting foreclosures in your sleep. So many and too long. - There is never a time where you will see consistency in American Express. Leaders are always being switched out, positions changing. - You have to memorize every product for the most part in order to be good at your job. - Remote workers do not have any opportunity to grow in the company. If you want to grow you will need to work onsite.

      Explore other reviews about American Express

      5.0
      Jun 23, 2026
      Senior associate, product management
      Recommend
      CEO approval
      Business outlook

      Pros

      Great employee benefits such as annual bonus, PTO, 401K

      Cons

      Leadership isnt the best you are expected to figure things out on your own

      5.0
      Nov 26, 2018
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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