Rubbish pay, have to be a 'game player' to get anywhere - Customer Service Representative American Express Employee Review

2.0
Mar 2, 2025
Recommend
CEO approval
Business outlook

Pros

Easy to get a job there

Cons

The pay is really low considering the location being one of the most expensive places to live outside of Brighton Incredibly clicquey, don't expect to succeed unless you brown nose or do secondments where you have a paycut.... or stay in the same role for 15 years like a lot of people

Explore other reviews about American Express

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Uncapped commission. Hybrid Work Great Company

Cons

Difficult if you don't have experience.

5.0
Nov 26, 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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