Not what it used to be - Virtual Customer Care Professional American Express Employee Review

2.0
May 5, 2024
Recommend
CEO approval
Business outlook

Pros

Benefits are the only pro

Cons

The environment has changed. It’s really sad and so many employees are in fear of their job. It seems like management is trying to find things that are wrong rather than focusing on what is right. It’s now all about numbers instead of recognizing the positive. There is no more focus on what the employees need and no one wants to say anything because everyone is already under so much pressure. Upper management doesn’t take feedback seriously at all, no matter what the survey says for best place to work for.. it isn’t true, they have made it so employees don’t feel safe to provide honest feedback anymore. In addition, white people are now a minority. The focus management is putting into developing team members is no longer because of skill- they have been told to focus on the development of people who are not white.

Explore other reviews about American Express

5.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

Great People, Leadership & Pay.

Cons

Does not support a remote-first workforce.

5.0
Nov 26, 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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