Good company to work for if you want a high salary according to the market - Specialist for Disputes and Fraud American Express Employee Review

3.0
Mar 31, 2024
Recommend
CEO approval
Business outlook

Pros

You get a lot of benefits, salary is higher according to the market and it’s a very inclusive company

Cons

The team leaders are lousy and will burden you with their work as well. If you look good, dress good and treat the higher management with parties, booze and good they will promote you but if you work hard and only focus on your work and not become a party of their party culture or you don’t butter up your team leader or manager you’ll have amazing stats, great feedback’s by the card members and yet you’ll be stuck in the job roles for years and years no promotion for you. If you’re a female employee dressing like a Barbie, acting like one and getting close to men in senior positions will get you promoted without any hard work, knowledge or talent even if your monthly report is bad they will overlook it. Me along with 4 other girls from my team left due to this very reason ( just to give you an idea a team has max 12 people) out of which 5 girls left from my team including myself just because they value looks and beauty but not hardwork or a individual’s capabilities or potential or even their good monthly reports won’t matter so it was a disappointing experience. And they preach about support mental health saying we value our employees and their mental health but someone I know left solely due to her team leader (Sudipta Das) forcing her to work when she was unwell, she had doctors reports still the leader didn’t give her a leave while she was on the call the she told her leader (Sudipta) that I’m feeling suicidal and the leader said okay, still log in on time you will not get a leave so that girl left there and then. It’s harassment at its best.

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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