4.0
Oct 29, 2015
Former employee, more than 10 years
New York, NY
Recommend
CEO approval
Business outlook
Pros
Solid company; Exceptional brand; Highly focused on Service and Customer Experience; Global opportunities. Smart, talented workforce. Generally a solid, positive work culture (but varies from business unit to business unit).
Cons
Company is in a transitional phase; Has experienced a lot of talent flight in the past two to three years. Lost some key Co-Brand partnerships (Costco; JetBlue). A major (and costly) push to be a more financially inclusive brand expanding into the Prepaid Card space has largely failed to produce sustainable results or profitable contribution to the bottom line. But changer and transition can also create opportunities. 2016 may be a challenging year for this firm.