Compensation is great, company culture and atmosphere not so much. - OPEN Customer Care Professional American Express Employee Review

3.0
Oct 10, 2015
Recommend
CEO approval
Business outlook

Pros

Benefits, compensation, coworkers, recognition, flexibility.

Cons

Upper management, lack of clarity/transparency regarding changing duties, determining of metrics using customer survey results (RTF).

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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