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      American Express

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      American Express reviews

      awful - Customer Service Representative American Express Employee Review

      1.0
      Nov 6, 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The only pro at the time was working from home.

      Cons

      Many. They are extremely strict and they do not have good trainers. If you complain about any manager or their demeanor the one that will be fired is you and reprimanded it. Its like horrible in there and you must DO everything how they say. They record you and embarrass you in front of your other co workers. They run through the training and expect you to know things right away. I would NEVER WORK FOR THEM AGAIN.

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      5.0
      Jun 23, 2026
      Senior associate, product management
      Recommend
      CEO approval
      Business outlook

      Pros

      Great employee benefits such as annual bonus, PTO, 401K

      Cons

      Leadership isnt the best you are expected to figure things out on your own

      5.0
      Nov 26, 2018
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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