American Express Used To Be A Good Company To Work For - Travel Counselor American Express Employee Review

American Express used to hire travel counselors for their travel expertise and customer service skills, but they refuse to pay for those skills. In addition, the focus is now to take as many calls per hour as possible. The concept of 'wowing the customer' is something management touts and talks about, but refuses to provide the time necessary to do that. It's funny...American Express expects employees to tell Cardmembers what they can/will do for them, but the company refuses to do that for their employees in return. This has led to low morale and high turnover, with new hires not being qualified to replace departed employees.