Good place for work/life balance - Anonymous employee American Express Employee Review

3.0
Oct 16, 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amex provides employees with the opportunity to be involved in community Volunteer Opportunities which is a plus. They are also very open to work life balance. They are rolling out several /hr initiatives to focus on employee engagement which is definetly a plus. The people at the company are very nice. People are very open to having "cofee chats" with them so you may learn about their role or business. Amex is very strong on focusing on employee development. There are several online, on the job training and classroom opportunities. Also there is a big focus on healthy living. Alot of initiatives such as health coaches, gym membership discounts etc have been created to promote healthy living.

Cons

There is lack of career movement or progression. People remain in role for 3+ years. If you are an external hire your previous experience does not count at AMEX especially if you are trying to advance to the next level. It is also hard to move laterally as well. People movement is very slow at this company. The culture is also known as being very passive aggressive. It is hard to obtain strong, direct feedback.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

- Supportive leadership - Collaborative teammates - Internal mobility across different departments is encouraged

Cons

- There can be a lot of red tape, as is the case with any large firm - Role scope expansion is common across teams

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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