Good place to start corporate/fintech career - Merchant Acquisition Manager American Express Employee Review

5.0
Jul 29, 2022
Recommend
CEO approval
Business outlook

Pros

AMEX is a great place to work, no doubt. Lots of training support, great people, relatively easy going. Sometimes the work was monotonous and you feel like just another cog in the wheel, but there definitely are avenues to excel in the company and your career

Cons

A bit tedious setting up accounts as there are lots of hoops you have to jump through when a problem arises. Given that the company is so large sometimes its impossible to have a specific question answered or task completed that involves another team

Explore other reviews about American Express

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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