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      American Express

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      American Express reviews

      They sell you a dream - Virtual Platinum Customer Care Professional American Express Employee Review

      1.0
      Jul 6, 2022
      Virtual platinum customer care professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay, Remote, Training, Pto and Sick time, nothing else

      Cons

      Requirements, Micro management( imagine being micro managed from home), micro aggression, unprofessional work environment, hours are terrible, no work life balance, the consider you a no call no show on certa PTO in holidays even if you have PTO or Sick time available and even if they heard from you and actually spoke to you (so explain to me how you are a no call no show when they spoke to you), back to back calls not even a second to take a sip of water. The pay is good but don't get blinded by that, there are a lot of great companies you can work for that pay just as good without the stress and headache. TRUST ME

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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