American Express Dispute/Fraud Expert - Customer Service American Express Employee Review

4.0
Mar 17, 2022
Recommend
CEO approval
Business outlook

Pros

Pay is great. Benefits are amazing, co-workers are super friendly and helpful. If you have the option to work from home, then it’d very ideal company to work for. A lot of room for growth.

Cons

Management is alright. They are too focused on metrics and numbers and harass you basically to make offers. Customers can be very entitled too especially if you work with the platinum card. Also I resigned from American Express and had documentation to prove it and yet they were telling other employers I applied to that they terminated me which caused me issues getting a job after. So I thought that was a bit unprofessional.

Explore other reviews about American Express

5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, work life balance, commitment to compete, investment, earning potential

Cons

Large company and can be slow to decision

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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