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      American Express

      Engaged employer

      American Express reviews

      My Experience at American Express - Customer Care Professional American Express Employee Review

      1.0
      Aug 18, 2021
      Customer care professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Great training and call workflow. Above average compensation.

      Cons

      Poor local leadership (Mexico City). High employee employee attrition rate. High likelihood of burning out because of back to back calls and demanding metrics. Toxic office politics. Poor development plans and cross training opportunities.

      Explore other reviews about American Express

      5.0
      Jun 7, 2026
      Design manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great People, Leadership & Pay.

      Cons

      Does not support a remote-first workforce.

      5.0
      Nov 26, 2018
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

      201
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