Leadership needs to be revamped (AGAIN !!!!) - Team Leader American Express Employee Review

2.0
May 16, 2010
Recommend
CEO approval
Business outlook

Pros

Benefits are great Brand recognition Solid foundation

Cons

Promotions are handled poorly Certainly "who" you know and not "what" you know Seniority doesn't mean squat when you're in leadership There's no incentive or benefit to enter into leadership Everything that is done is geared for the "front line associates". TL's are overworked and VERY under appreciated. Not to mention your TC will make as much as you, if not more..especially with the new restructured bonuses program, which is an absolute joke. It's an insult to a leader Work life balance is a complete joke!!! Be careful who you trust - leadership integrity is the worst. They will trade their own mother to get what they want and will blame it on you when the deal is found out.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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