Lot of hype around the brand, little to show for it once you are inside. - Manager Finance American Express Employee Review

3.0
Dec 5, 2009
Recommend
CEO approval
Business outlook

Pros

Apparently a good brand name to have on your resume In general people are nice and have good pedigree Group leaders are, in general, very nice and do understand employee's issues including concerns around career progression and salaries Somewhat fun culture. Very good company to work for if you are a second earner and want to coast.

Cons

Below (read way below) average salaries and benefits Medical benefits are extremely bad Hard to get promoted - only way is to post for a new position in the group or outside, which is open to everyone to post for. Just doing your job very well does't lead to progression in salary or title. Very employee-band concious, which level VP can talk to which level VP etc. Very heirachical, it takes a long time to make a decision- even VP level employees have little power

Explore other reviews about American Express

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

- Supportive leadership - Collaborative teammates - Internal mobility across different departments is encouraged

Cons

- There can be a lot of red tape, as is the case with any large firm - Role scope expansion is common across teams

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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