Avoid Manager of Business Development Position in Central Region - Business Development Manager American Express Employee Review

1.0
Sep 8, 2019
Recommend
CEO approval
Business outlook

Pros

* Strong brand, innovative payment products and marketing * Good health insurance coverage at reasonable rates * Work remotely

Cons

* Below average base salary compared to banks * Commission structure is misleading due to significant haircuts on declining margins and product mix * Highly political culture and favoritism * Excessive layers of management and militant style of leadership * Negative repercussions if you challenge the status quo * Unrealistic sales targets, particularly in first two years, and quick/discrimminatory decision in terminating folks not achieving goals * Inefficient processes and integration across pricing, credit, and contract management, resulting in slow decision times and lost business * Continuous changes in org structure and leadership inhibits momentum and perpetuates the politics

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5.0
Jun 9, 2026
Recommend
CEO approval
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Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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