Great benefits, stressful job - Customer Care Professional American Express Employee Review

4.0
Jun 17, 2019
Recommend
CEO approval
Business outlook

Pros

Amazing benefits, lots of PTO time, beautiful facilities

Cons

The amount of calls you take per day can be anywhere between 80-100. Extremely strict and metrics based. If you don't meet your metrics for the month, you will go into steps towards termination.

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5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Uncapped commission. Hybrid Work Great Company

Cons

Difficult if you don't have experience.

5.0
Nov 26, 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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