Good company and diversified but micro-management was hard to take - Customer Service Representative American Express Employee Review

2.0
Apr 22, 2013
Recommend
CEO approval
Business outlook

Pros

Great benefit, Pay was ok for CSR

Cons

Extreme micromanagement and fear of losing job constantly. They expected people to just fall in line with whatever they wanted. There was some bullying by the manager to do things that I know were not within the scope of the what the company expected of an employee and their duties. If u didn't want to fall with the crowd you were singled out.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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