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      American Express

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      American Express reviews

      Don't believe everything they say in the interview. - Anonymous employee American Express Employee Review

      1.0
      May 4, 2009
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The competitive pay and good benefits package were definitely a factor in helping me decide to come to work for American Express. The office location is convenient so I don't have much of a commute.

      Cons

      The job is not as it was described in the interview. Technical skills they were looking for, and that I said I was looking to use, are not needed so not being used. Had I known that most of my time would be spent taking minutes and doing status reports I would not have accepted the position. I am looking for more challenging work elsewhere.

      Explore other reviews about American Express

      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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