Customer Care Professional - Anonymous employee American Express Employee Review

2.0
Sep 13, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Charitable. Respected brand name. If you like junk food and dressing up, it can be fun - competitions, rewards points to purchase items. On the whole colleagues are friendly.

Cons

Bullying, favouritism, lack of hearing - listen as an exercise but do not hear, lack of action on problems, lack of respect, lack of recognition of employees skills and experience gained outside of the company. Mentoring, support and promotion if your face fits. If your face doesn't fit, all the great experience in the world will be met with a brick wall. I have watched people whom I have trained myself, be picked up and put in positions of authority in no time at all, because they are friends with the team leader. After bringing a huge problem with a team leader to the attention of senior management, one level and two levels above and also reporting to the ombudsperson, I know that nothing has changed. I left a couple of months ago and I did not make a formal complaint at the time, just gave feedback for the sake of the other team members. Now I am going to make my complaint formal. Why are team leaders allowed to get away with unacceptable behaviour? I am disgusted at the lack of respect shown to employees.

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5.0
Jun 23, 2026
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CEO approval
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Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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