Company focussed on the short term. - Planning Manager American Express Employee Review

2.0
Jan 7, 2009
Recommend
CEO approval
Business outlook

Pros

Varied and global opportunities for development, global outlook. The opportunity to meet diverse and interesting people in a variety of locations.

Cons

Short term thinking, particulary around the PMP process. Organisations, driven by senior leaders, are entirely focussed on deliverables in the current year, the bigger, long term picture is almost always forgotten. Kneejerk and inaffective cost cutting measures are implemented only to hit quarterly targets, whatever the claims of the companies leaders, this is a short term focussed organisation. A large number of employees appear 'brainwashed' and accept the regular spin from senior leaders. Senior leaders also do not 'practice what they preach'

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5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and benefits

Cons

Outdated systems and people repeating work

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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