False Hopes - HOME BASED SERVICE - Customer Care Professional American Express Employee Review

1.0
Aug 1, 2016
Recommend
CEO approval
Business outlook

Pros

Great pay, benefits and bonus opportunities. The starting pay is very nice and hard to find elsewhere. They have alot of "extra" benefits that are nice. And if you work hard and dedicate yourself to them, you can also make a nice bonus each month.

Cons

The company does not care about you. You are only a number to them. Upon hiring, they tell you stories about how important they think their employees are and you watch videos of Ken Chanault talking about what this company is about and what you and the company can do for each other. Not true!! Beware!! It only applies if you happen to get one of the rare few team leaders that want you to succeed. It took me forever to get hired, a year and 18 applications later, I finally made it. Being a single parent, I just knew it was the career path for me. I graduated 3rd in my training class, worked hard, never had a write up or verbal reprimand, made lots of money for the company by selling on almost every call. What happened you may wonder? I had the unfortunate deal of having a team leader that didnt like me for some reason. I wish I could tell you why, but I dont have a clue. I even asked her and she assured me that she liked me. But I could tell by her actions that she didnt. So one day, she accused me of intentionally dropping calls, which I did not. I answered more calls then anyone on my team and had some of the highest stats, as well. She fired me with no warning, none. I was there one day aand gone the next. All my hard work and dedication for nothing. So beware, one person (for whatever reason or no reason at all) can take your career right from you.

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5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great job and would recommend others to work here

Cons

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5.0
Nov 26, 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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