Pros
great pay and benefits and people to work with
Cons
Tbass and RTF goals are stupid. Your job all depends on the surveys you get back from card holders despite EVERYTHING else you do for your job. No matter what the situation is, if your survey score is low, you better watch out. Surveys are all based on customer opinion and not facts. RTF means How likely are the customers going to refer american express to their friends or family............score of 1-10, you need to score a 9 or 10 , if its lower than that and you do not pass for the month, they start the write up process and you could be out of a job before you know it within just a few months. Screw everything else you do and put up with for your job and how you help so many people day in and day out with back to back calls,,if you get that low score,,YOUR DONE!! But if you do get fired over it, you will get approved for unemployment as it is determined that its not a valid termination reason over survey scores.