Pros
Good pay package, work life balance, policies are employee friendly. Good perks and work from home options. Higher management is very good and focused.
Cons
Middle management is full of inefficient people. Project management is worst, they say it's Agile, but half Agile is more dangerous. Multiple teams (report to their own directors) don't collaborate for common project, it's the headache of the tech team who is driving the project. Every director is running his own shop without helping Amex as a whole. Complex team engagement process with no pro-active planning, reactive engagement process kills the essence of true Agile. No Biz Analyst in the team, Product owners are worst, they are the old CCPs with no understanding of IT, they are not sure of requirements and the system. Tech team struggles to get the clear requirement. No documentation, most of the applications have only Vendors and Contractors hence Amex herself is unaware of her own system/application. COE team takes limited responsibility, Directors and VPs take no action on escalations. No roadmap before starting a project, Biz doesn't have clear governance process on the projects, they just fund and think something magical will happen after 6 months. Enterprise Architecture team is not involved during Impact analysis, no body knows the exact amount of upstream/downstream systems are involved. No one takes accountability. Amex is losing lot of money due to this. Please fix your delivery process, otherwise it'll impact Amex in longer run. I have previously worked in the competitor firms like - Chase, PayPal and Discover. They are doing very good, Amex has to open her eyes..