Does Cold Stone Creamery pay their employees well?

According to anonymously submitted Glassdoor reviews, Cold Stone Creamery employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Cold Stone Creamery. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Cold Stone Creamery?

68% of Cold Stone Creamery employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cold Stone Creamery 3.7 out of 5 for work life balance, 3.6 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Cold Stone Creamery?

Crew Member (493) , Shift Leader (277) , Ice Cream Scooper (88) , Shift Lead (88) , Cashier (75) , Assistant Manager (60) , Manager (58) , Server (52) , Shift Manager (38) , Sales Associate (36) , Crew Leader (34) , Ice Cream Scooper and Cashier (32) , Team Member (32) , Employee (30) , Store Manager (25)

What are the pros of working at Cold Stone Creamery according to real employee reviews?

"free ice cream until you get sick of it and can’t eat it for years afterward" ((in 259 reviews)); "Flexible hours and TIPS!" ((in 123 reviews)); "Great people that are passionate about ice cream and customer service." ((in 111 reviews)); "Very Positive Atmosphere with great coworkers" ((in 85 reviews)); "Great for HS students flexible schedule" ((in 60 reviews))

What are the cons of working at Cold Stone Creamery according to real employee reviews?

"Poor management and not very forgiving of call offs." ((in 223 reviews)); "Low pay and not fun" ((in 201 reviews)); "my manager was terrible." ((in 75 reviews)); "I worked there for about 3 months and repeatedly got complements from the owners, but I stayed at minimum wage and high schoolers were being hired at better pay." ((in 43 reviews)); "Not alot of upper mobility & no benefits like medical" ((in 32 reviews))

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Cold Stone Creamery

Cold Stone Creamery Reviews

3.8

68% would recommend to a friend

(2,622 total reviews)

Dan Beem

74% approve of CEO

49% positive business outlook

Ratings by category

3.9

Diversity and inclusion

3.7

Work/Life balance

3.6

Culture and values

3.3

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Cold Stone Creamery has an employee rating of 3.8 out of 5 stars, based on 2,622 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cold Stone Creamery employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jun 30, 2026

Nice company but communication can be messy

Leasing agent

Recommend

CEO approval

Business outlook

Pros

it’s a nice company and very good

Cons

sometimes communication is messy at night

4.0

Jun 29, 2026

Learning customer service with challenging customers

Shift lead

Recommend

CEO approval

Business outlook

Pros

Ice cream good experience learning customer service

Cons

people paying for expensive ice cream treat you terribly

5.0

Jun 27, 2026

Positive environment and pay, but cleanliness issues exist

Cashier

Recommend

CEO approval

Business outlook

Pros

Good environment, good pay, easy

Cons

Not great cleanliness at my location, unmotivated coworkers became frustrating.

Viewing 1 - 3 of 2,622 Reviews

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Cold Stone Creamery

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Ratings by category

Ratings by demographic groups

Reviews by job title

Nice company but communication can be messy

Learning customer service with challenging customers

Positive environment and pay, but cleanliness issues exist

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