Cold Stone Creamery Crew Leader Reviews | Glassdoor.ca

Cold Stone Creamery Crew Leader Reviews

Updated May 18, 2019

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Found 18 reviews

2.3
StarStarStarStarStar
Rating TrendsRating Trends
18%
Recommend to a Friend
26%
Approve of CEO
Cold Stone Creamery CEO Dan Beem
Dan Beem
2 Ratings
  1. "Worked for coldstone for several years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Crew Leader in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cold Stone Creamery part-time for more than 5 years

    Pros

    Can be laid back and fun

    Cons

    Managers and corporate blow hard

    Cold Stone Creamery2019-05-18
  2. "Working at Cold Stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Crew Leader 
    Recommends

    I worked at Cold Stone Creamery part-time for more than a year

    Pros

    great team environment, your expectations/responsibilities are clear, get to interact with many different customers

    Cons

    there are several food and beverage laws and regulations

    Cold Stone Creamery2018-01-29
  3. "Owners of Store Can Do Whatever They Want"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Crew Leader in Virginia Beach, VA
    Negative Outlook

    I have been working at Cold Stone Creamery part-time for more than 3 years

    Pros

    Fun environment, works with school schedule, free ice cream, good summer job.

    Cons

    Owners/ Franchisee can do whatever they want. Owners can treat employees like crap, call them names, chew them out in front of others, and pay under minimum wage. Owners can disregard equal opportunity employment by segregating applications and hire based off of age, sex, and skin color. When someone contacts corporate to inform them of violations it is not anonymous! Owners get away with firing employees for standing...

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    Advice to Management

    Wished corporate played a bigger role in stores to ensure equal opportunity employment, fair wages, prevent discrimination, and encourage integrity in employees.

    Cold Stone Creamery2017-12-19
  4. "Above average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Crew Leader, Key Holder in Wilmington, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Cold Stone Creamery part-time for more than a year

    Pros

    -1 free ice cream a shift -awesome discounts -tips if you're a good server -decent uniform -adjustable schedule, good for college and high school kids

    Cons

    -bad management -unorganized management -always low on supplies -employees have to go to the grocery store regularly to get food

    Advice to Management

    Hire people within the company to move up, not outsiders. Franchise owners need to be more involved

    Cold Stone Creamery2017-05-23
  5. "not for a college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Crew Leader in Loveland, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Cold Stone Creamery part-time for less than a year

    Pros

    Free ice cream is good.

    Cons

    Not enough hours for a college student. I was one of the only ones in my store that was not in high school and let me tell ya, high school students are very unreliable and I was constantly asked to come into work for someone last minute. Full time is not an option at Colstone and unless you're a manager the most you're going to get is about 25 hrs a week.

    Advice to Management

    Have there be a full time and part time position. Students can work part and adults can work full time

    Cold Stone Creamery2016-10-07
  6. "crew leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Crew Leader in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cold Stone Creamery

    Pros

    Best and most fun job. -tips -

    Cons

    ANnoying customers. They can get impatient with ice cream, -singing is annoying sometimes

    Advice to Management

    Keep up good work

    Cold Stone Creamery2016-08-09
  7. "Crew Leader or Member at Coldstone Creamery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Crew Leader in Kernersville, NC
    Recommends
    Positive Outlook

    I worked at Cold Stone Creamery full-time for more than 3 years

    Pros

    Receive tips. Great networking opportunities. The chance to move up the ladder. Flexible hours to accommodate part-time and full-time employees. Great first job to teach responsibility, respect, and minimal financial skills. Will gain tons of management experience that will be beneficial in any field.

    Cons

    Work will be tiresome. Often may wind up having to work extended hours, or cut plans short if in a shift leader/crew leader position due to employees calling out.

    Advice to Management

    There is the opportunity to market heavier to teenager market. As health trends have continued to rise, teenagers are becoming the more susceptible age range to not be too concerned with health trends and healthy living just yet.

    Cold Stone Creamery2016-06-01
  8. "Simple job"

    StarStarStarStarStar
    Current Employee - Crew Leader 

    I have been working at Cold Stone Creamery part-time for more than 3 years

    Pros

    Easy to pick up what is required and it can be pretty fun if you're into singing and making people smile

    Cons

    Management was awful - Lack of communication all the time Take this with a grain of salt though, each store differs.

    Cold Stone Creamery2016-05-23
  9. "Great People"

    StarStarStarStarStar
    Current Employee - Crew Leader 
    Recommends

    I have been working at Cold Stone Creamery part-time for more than 5 years

    Pros

    very easy people to work with. Always trying to help their employees as much as possible.

    Cons

    doesn't always get new equipment when it is needed, hours are not given fairly

    Advice to Management

    take more responsibility and look out for your employees more. get them tools they need to succeed

    Cold Stone Creamery2016-01-21
  10. "Working for Cold Stone..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Crew Leader, Key Holder 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cold Stone Creamery

    Pros

    You get tips along with minimum wage or a higher pay if you are a crew leader/keyholder. The customers were sometimes really nice which made it enjoyable. The job was simple and easy to keep up with even during busy times.

    Cons

    No paid time off, mostly high school students, manager refused and hated confrontation so most of our problems were never directly solved rather he-said she-said gossip. Lacked professionalism, manager doesn't look to enforce change or fix any sort of bad behavior with certain employees..

    Advice to Management

    Stop hiring high school students who don't care about your business and being professional. Condoning hostile employees to remain hostile by re-hiring them to a different store after they've threatened their co-worker at their current store is extremely unacceptable and unprofessional.

    Cold Stone Creamery2015-10-20
Found 18 reviews