You learn a lot, but management is really bad
Pros
You can come in without a lot of knowledge and due to the lack of techs you will be thrown in the fire and learn a lot very quickly. I was hired as a desktop engineer and was told I would be updating licenses for customers and helpdesk calls. Next thing I know I am handling server issues I was not qualified for. I learned quickly though and moved up. Monthly birthday lunches Great people work here (hourly) so you will meet a lot of new friends You get a lot of experience working in a lot of different environments which looks good on resumes Pay is decent if you are a network engineer or above. The service manager is helpful and cares about his staff and fun to work with. He is just so overwhelmed it is tough to get help Great as a stepping stone job as other career opportunities will open up
Cons
Pay is not good for admins and desktop engineers The NOC team is actually cheap labor from the phillipines who works overnight on customers networks and actually causes more harm then good so it is always interesting coming into work and finding fires that need put out Employer runs a raffle for $400 and you get to put your name in the raffle if you submit a positive review. Think about it if this place was so great to work, you would not have to bribe employees to give positive reviews. The rest of management is terrible. They try to get way to analytical with everything (15five) and it creates a bad work environment where morale is very low. Some employees have to work by being paid by service tickets closed rather then hourly and this causes techs to close tickets out to quickly and rush jobs leading to unhappy customers and double the work to clean it up. Micromanagement is real bad (worse on admin and audit side then on service side) and your left to feel as though big brother is always watching over your shoulder even if you have done nothing wrong. Cameras always on help desk techs to monitor them. Help desk techs all secretly disable cams on their monitors because of this but there are cameras around the room monitoring still. HR is to backwards and shy to be a true HR. I feel like HR would not go to ownership to let them know of complaints about ownership due to ownership being very overbearing and intimidating to employees. HR is just there to answer questions about insurance and 401k instead of listening to issues and addressing them.
