Accellis Reviews

They dont know what direction to go in switch constantly

Turnover rate was astronomical here, we're talking 30ish people in a 2ish year span.. Ya, I'm not exaggerating either, there was a running list. That alone should tell you what you need to know about this place. The owner is a loose cannon and will literally pull you into his office to scream and yell at you. Like the type of guy who blames ppl for things including when he wants to implement something in a rush without planning. He won't listen to reason and is very stubborn. Honestly probably the reason why this place won't change for the better. I don't want to be completely unfair in this description of him though, he can be down to earth at some moments and tries to do some good things but ultimately he gets stuck in a mindset and won't deviate. He wasn't the worst boss I've had and I did always think it was nice that he shares company revenue numbers and projections with everyone at the company. I also think he's "matured" a bit as an owner from the stories I heard back in the day but he still has a long way to go, as I said he will scream at you about nonsense and be in denial about problems. A funny example I remember of being in denial is that they would send out anonymous survey asking how things were going. The scores use to come back really low in a lot of different areas. So they decided to make them not anonymous anymore and guess what? The scores went up! So they must be doing better! Lol that's the way management thinks here. Their clients have to be one of the biggest cons here, they are all mostly super needy and on bad contracts. Meaning some don't get charged for afterhours, others barely pay anything and don't have to worry how many times they call in because it's all included etc. Basically they get an enormous amount of tickets because of that. Like calls and ticket load are super high here, don't expect any downtime if you're in support. The "stack" is literally all over the place so you can expect to support a ton of different networking and hardware setups. They keep trying to hone in on the stack to make it more defined but really suffer from just wanting money and if someone will pay they will take them on as a client. That leads to bad fits and a ton of issues trying to support them. Oncall sucks here, expect your week of oncall to be you at the computer all day and night. It fluctuates but you can expect oncall every other month just about. Oh but you get $100 for it! Lol not worth it at all You will often feel a drowning sensation here. You will have more tickets, projects or tasks than you have time for all while management is breathing down your neck. Pay is below average here, I mean I think new hires are likely to get a bit more but they pay pretty low compared to other companies when I look at what I was paid and what others told me they were paid but like I said, who knows maybe that's changed as they've needed to hire more and more. Bonuses are hit or miss, they try to get fancy with some different things here and there like profit sharing or employee referrals but there's no real loyalty to employees here. Raises are pretty much only small cost of living ones with something like 3-5%. There was a lot of issues with documentation and onboarding clients here, new clients were a big mess. You really need to focus on getting time to discuss new clients coming on to the staff and go over expectations etc. Often times clients were thrown in or the best was when tickets just come in from a random company you never heard of until you find they were a new client. Documentation is really a problem at any MSP but some people here really don't understand what real documentation even means and it hurts the whole team.