Don't be fooled - Network Engineer Accellis Employee Review

1.0
Dec 29, 2019
Recommend
CEO approval
Business outlook

Pros

For the most part we worked with awesome clients and good people/friends. Past that, there is nothing redeeming about this company. The work experience was great.

Cons

What's a personal life? I only ask this because for 6+ years, I didn't have one. The hard work my coworkers and I put in to build client relationships and make the company great was forgotten when internal stryfe and misery ran rampant within the company. Employees were ran ragged. We would sacrifice so much of our personal time to assist our client base. We happily did it because we all cared about the clients and gave our best efforts but it never seemed to be enough. Employees are lowballed and not paid what they're worth. Especially tenured employees. Internal, backwards politics and demand from management made work unenjoyable. We dreaded going to work in the morning. It was miserable. There should be a good balance between work and your personal life and it was always one sided. It especially stings when the president of the company ignores any recommendations given by employees. Especially when management kept asking what they could do to make things better. We joined Accellis wanting to help people and provide them great support, which we did and we did well. But it all came at a great cost. We were always working, but seemed to get shafted every step of the way in every aspect. From medical benefits to bonuses, it always seemed to be some new way to con us out of the extras we deserved for working so hard. Medical benefits may change every few months. I had about 20 different medical insurance cards. I have pictures of all of them. This I'm sure was a clever way to save the company some money, which I get, but at the same time, it hurts the employee and makes it hard to keep track. Christmas bonuses were marketed to employees as such but the Christmas bonuses were never taxed and usually the taxes were taken out of following paychecks. This makes it extremely difficult to pay bills. Especially when employees are paid once a month. The company used to really care about clients but the few months leading to my departure seemed to be all about chasing the dollar and growing the company. Too much too fast. Apple TV christmas gifts and Amazon Echos are not enough to keep employees happy and wanting to work. It felt more like a way to "shut us up" for a brief moment instead of actual gifts for the hard, quality work we provided on a daily basis. Excuses are made for why recommendations are never followed through with. Management had no handle on client or employee opinions. Employee turn around rates seemed to have run rampant since my departure since the team members have changed so much since leaving. Don't be fooled with the "pretty" company website and the testimonials by clients. If you never listen to another word I say, please heed my warning and stay far away from this company. You'll either end up hating your job and your life after awhile or you'll be looking for a new job. I can never get back the birthdays, parties, holidays and happiness I was devoid of for so long, but hopefully if one of you job seekers read this and are saved from taking a position here, then it makes it all worth it. I LOVE IT and working here made me grow to despise it. I now have a great job, working for a company that values and appreciates my hard work, thus in turn, making me want to work harder and better. It took me 6 months after leaving for my phsyical and emotional levels to come back down to normal. There's a difference between healthy stress and waking up miserable every night. The rewards are not at all worth it.

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Accellis Response
6y
Our mission at Accellis Technology Group is to deliver the highest level of technology services within a framework of exceptional customer experiences. The team we’re building, the policies we’re crafting and the decisions we make every day are all intended to build on this promise. We are always looking for employees who match our company values: reliable, driven, smart, team focused. and kind. We also know there are a lot of good companies out there. Which is why we are consistently striving to be better. For example, we changed (twice in 18 years) insurance companies in an effort to maintain quality health care insurance AND reduce skyrocketing costs for employees. We also distribute quarterly profit sharing and holiday bonuses that were far above industry norms. We still throw quality Christmas parties and yes, we give everyone a gift. Recently, we have added quarterly ‘pulse’ surveys for all employees and have monthly all-hands meetings to keep everyone informed of the results and what we’re doing as a company. As is the case with much of the IT support and service industry, sometimes our field of work does require extra time and effort to be successful. To offset that we offer unlimited Personal Time Off (PTO), Bonusly peer awards, team dinners, paid professional development and much more. It’s a place most people want to be. Ultimately, we work in a field that is demanding, fast-paced and constantly evolving. We strive to learn and grow. The result is a quality organization with a great team and culture. It appears that we just weren’t a good fit over the years. But we truly wish you the best of luck in the future.

Explore other reviews about Accellis

5.0
May 23, 2025
Recommend
CEO approval
Business outlook

Pros

Benefits, culture, people, and snacks! I made a lot of friends and had an amazing experience working there. The offices are beautiful and they also offer hybrid work. The work-life-balance was about as good as it gets for an MSP.

Cons

There are a many of cons about the MSP business in general but that's going to be anywhere.

1.0
Jan 15, 2026
Recommend
CEO approval
Business outlook

Pros

The clients! Otherwise, I have none.

Cons

-Lack of communication, structure, and leadership engagement -Lack of basic professionalism and inclusion toward new employees -Poor project planning, outdated documentation, and unclear expectations -Minimal onboarding or support for new hires -Unprofessional and dismissive workplace culture -Minimal collaboration or peer support -High-stress environment driven by disorder rather than urgency When I was hired, the company was still under its prior ownership. During that period, leadership was visible, polite, and respectful, and there was a basic sense of professionalism in daily interactions. After a leadership transition, the culture and communication shifted noticeably. As a new hire, I experienced very limited guidance or engagement from leadership. Expectations were often unclear; project plans lacked critical details, and documentation was frequently outdated or inaccurate. Collaboration within the team was inconsistent, and requests for clarification were not always met with professionalism, making it difficult to succeed or grow in the role. The organization appeared heavily layered with senior and management roles, while the engineers responsible for day-to-day delivery received minimal support or direction. Those closest to the work were often expected to absorb the impact of unclear planning, shifting priorities, and client pressures, with little visibility or advocacy from leadership. Over time, the environment became increasingly chaotic. Engineers were frequently tasked with managing client expectations without adequate internal backing, and project requirements changed without clear communication. The overall culture felt unstructured and, at times, dismissive toward frontline contributors. Based on my experience, success in this environment requires a high tolerance for ambiguity, limited guidance, and the ability to operate independently in the absence of consistent leadership support.

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Accellis Response
4mo
Thank you for taking the time to share your experience. Transitions in leadership can introduce uncertainty, and we understand how that can impact day‑to‑day work if not managed carefully. We acknowledge the importance of clear communication, strong onboarding, current documentation, and engaged leadership. These are areas we continue to strengthen as the organization evolves. Our expectation is that employees are supported by structure, professionalism, and respect, and we remain committed to improving how teams are equipped to deliver for wonderful clients. We appreciate your feedback and wish you the best moving forward.
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