I applied online. I interviewed at Unum (Chattanooga, TN) in May 2018
Interview
It was a very relaxed and enjoyable process from start to present and the staff interviewing me were very pleasant. They will have an oral interview then leave the room and have you do a test call.
Interview questions [1]
Question 1
What do you think makes you a good fit for this position?
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.
