Tell us about: - a time you helped or supported someone - a time you had to change or adapt your behaviour - a time you had to work under pressure (Did you learn anything from it?) - an example of a time you had to follow rules and procedures (What would be your attitudes towards challenging authority?) The work sample, packing bags, was nice and easy as the shop wasn't too busy. I think they were basically looking to see how friendly I was (without being too intrusive or over-the-top), how efficiently I worked and how I interacted with other staff members. I prepared answers to all the questions I could find available here on Glassdoor, with examples from my previous customer service roles using the STAR technique. I would highly recommend doing the same; I typed up answers the day before, emailed them to myself and read over them before the interview. In case you are wondering (it isn't that easy to find reliable, up-to-date information on it online as there is a lot of conflicting information) I was told at the interview that it is £7.20 for the first three months, going up to £7.62 after. This is for a part time, day time position outside of London.

How do you ensure the best customer experience?