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      Claims Representative Interview

      Dec 1, 2014
      Anonymous employee
      Richardson, TX
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at State Farm (Richardson, TX) in Nov 2014

      Interview

      was referred by my sister who is currently works @SF. applied for 3 positions (customer service rep, claims ilr, & claims express). 11/20/14: applied online thru SF careers site. 11/21/14: received email with pre-employment test instructions. took tests same day. 3 tests, typing, data entry/call center, & behavioral. 11/25/14: received email to chose day and time for 45 minute phone interview. 12/01/14: phone interview set for 1pm they called @1:05. nice lady from IL went over position details then began questioning. be prepared with SPECIFIC examples. she asked for me to specify a few times. it was difficult but i got thru it by bullshitting. fingers crossed! she said they'd be deciding anywhere from a few days to 2weeks. call ended @1:35! i pray i get it! good luck everyone

      Interview questions [6]

      Question 1

      tell me about yourself, your career, and schooling
      Answer question

      Question 2

      tell me about a time you had a difficult customer that you werent able to make happy and how you handled it
      Answer question

      Question 3

      tell me a time when your coworkers were not getting along and how you handled it
      Answer question

      Question 4

      tell me a time that you had a great customer service experience
      Answer question

      Question 5

      have you ever been involuntarily terminated from a position
      Answer question

      Question 6

      tell me about a time you had a difficult customer and were able to help them turn it into a positive experience
      Answer question
      21

      Other Claims Representative interview reviews for State Farm

      Claim Representative Interview

      Jul 30, 2025
      Anonymous employee
      Florida City, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at State Farm (Florida City, FL)

      Interview

      Digital video interview process once received offer letter will be received. Easy o live assessment must pass , asking tell me about a time questions no live person . Mention skills and experience

      Interview questions [1]

      Question 1

      Tell me about a time questions
      1 Answer

      Claims Representative Interview

      Aug 30, 2024
      Anonymous employee
      Normal, IL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at State Farm (Normal, IL)

      Interview

      Video, phone call and personal interview. Took approximately 1 month. Pleasant interview. Video, phone call and personal interview Took approximately 1 month. Pleasant interview. Very knowledgeable and provided option to ask questions

      Interview questions [1]

      Question 1

      Tell me briefly about yourself
      Answer question

      Claim Representative Interview

      Aug 22, 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at State Farm

      Interview

      The process was quick and they were very responsive the entire time. Even providing feedback when I was not offered the position explaining things to work on before trying again.

      Interview questions [1]

      Question 1

      What motivates me in my current position?
      Answer question