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      Principal Success Manager Interview

      May 14, 2019
      Anonymous employee
      Chino Hills, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Salesforce (Chino Hills, CA) in Apr 2019

      Interview

      Interview process was excellent. My recruiter was very responsive and provided updates regularly along the way. I had 6 rounds starting with the initial recruiter screening call, then a google meet video interview with the Hiring Manager, two peers, the VP, and finally a panel presentation with 6 individuals and a case study presentation. This allowed me to really get a good sense of the role and ask pertinent questions of the team as well. Everyone was very nice and seemed to love their job :)

      Interview questions [3]

      Question 1

      How do you handle customer escalations?
      Answer question

      Question 2

      Name a professional and personal quality that describes you.
      Answer question

      Question 3

      How would you define Customer Success?
      Answer question

      Other Principal Success Manager interview reviews for Salesforce

      Principal Success Manager Interview

      Jun 28, 2019
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Salesforce (Toronto, ON) in Jun 2019

      Interview

      I had 5 interviews in total. 1st and 2nd via telephone, 3rd via video conference, 4th in-person panel presentation and 5th via video conference. The panel interview was very interactive and many difficult questions and situations were asked.

      Interview questions [1]

      Question 1

      How have you dealt with problem customers
      1 Answer
      2