I submitted my resume online. Within 3-7 days I was contacted and had a phone interview where they asked 5 questions, such as your strengths and your preferred department. She called back that evening and asked me if I could come in for an interview Monday in store. There were alot of people but we individually interviewed with the department manager for wherever we were interested or had a spot. It was pretty basic questions, asking about my retail experience and previous job. At the end she asked if I wanted to walk the floor, we went to the area I was thinking of working in and she told me about how dress code is and pay and whatnot. And called that night to have me come for an orientation that week.
Interview questions [1]
Question 1
What is a time you struggled with a customer and how did you overcome it
It was a good interview experience. The managers were straight forward and nice throughout the whole process. The questions were directly related to the role. They were transparent about the role and expectations.
I applied online. The process took 5 days. I interviewed at Nordstrom (San Antonio, TX) in Sep 2025
Interview
it was a really chill and easy interview, the manager was very warm and friendly and none of the questions were too difficult. there was a sale practice section where you have to pretend to sell an item to a customer, but it wasn't too difficult and the manager gave me some guidance and clarification on the practice scenarios. other questions included things along the lines of how you deal with competition, conflict, unhappy customers, teamwork, as well as availability
mock sale questions: what features of this item would you point out to the customer? what concerns or hesitations might the customer have about this item and how would you help them decide? after the customer decides they want the item, how would you close the sale?
I applied through other source. I interviewed at Nordstrom (Tacoma, WA) in Jul 2025
Interview
Extremely easy. I looked the part and got the job. My manager called me the same day to welcome me to the team. They like for their employees to have their own personal style that’s appropriate and makes others want to buy.
Interview questions [1]
Question 1
Why Nordstrom? How would you handle a difficult customer?
