Nordstrom Reviews | Glassdoor.ca

Nordstrom Reviews

Updated 19 April, 2019
10,546 reviews

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3.6
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Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
5,624 Ratings

Employee Reviews

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Pros
  • "Promote from within environment" (in 220 reviews)

  • "Work-life balance is good here" (in 211 reviews)

Cons
  • "Difficult work-life balance sometimes" (in 449 reviews)

  • "Long hours standing and no flexibility in schedule" (in 564 reviews)

More Pros and Cons

  1. Featured Review

    "Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interior Design Consultant in Seattle, WA (US)
    Former Employee - Interior Design Consultant in Seattle, WA (US)
    Recommends
    Positive Outlook

    I worked at Nordstrom full-time (More than 3 years)

    Pros

    Great community, creative work environment, innovative company

    Cons

    No downsides that I have experienced

    Advice to Management

    None


  2. "Personal Stylist Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Nordstrom part-time

    Pros

    Super fun work environment
    Good pay

    Cons

    No cons really positive experience

  3. "Well Organized Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Habitant Employee in Vancouver, BC
    Former Employee - Habitant Employee in Vancouver, BC
    Recommends

    I worked at Nordstrom full-time (Less than a year)

    Pros

    Thorough and structured training.
    Big emphasis on Customer Service
    Encourages staff to use our best judgment

    Cons

    Senior staff were a bit standoff ish.


  4. "Tailor/ Fitter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Nordstrom full-time

    Pros

    Benefits
    A month of training
    Great Co-Workers
    Friendly Environment
    Open Door Policy

    Cons

    Incompetent Manager
    High turn over rate


  5. "Best Summer Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom full-time

    Pros

    The department managers are very understanding and allow for flexible hours

    Cons

    Staying late for closing shifts


  6. "Nice Company to Start Your Career"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordstrom full-time

    Pros

    - good commission
    - learned a lot

    Cons

    -Lots of pressure on reaching the goal


  7. "Company is pretty okay overall"

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Nordstrom full-time

    Pros

    Managers really work with you to succeed. Certain departments have constant walk-ins/foot traffic so commission is steady.

    Cons

    Lots of returns so often start shift with negative sales (very discouraging). Coworkers are fresh out of high school and extremely childish.

  8. "sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Nordstrom part-time

    Pros

    -good working environment
    -friendly colleagues and managers

    Cons

    -based on the nature of paid by commissions, there are conflicts at times about who can approach the customers.

    Advice to Management

    N/A


  9. "Personal Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Stylist in Ottawa, ON
    Current Employee - Personal Stylist in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than 3 years)

    Pros

    Salary, benefits and extra commission as a Personal Stylist. Plus an employer matched 401K

    Cons

    Dishonest employees because of commission sales structure.

    Advice to Management

    Hire people who truly exemplify Nordstrom's policy of service and honesty with customers and fellow colleagues. Fix the return/ exchange policy so employees can't steal sales.


  10. Helpful (1)

    "Enter with caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nordstrom full-time (Less than a year)

    Pros

    Thorough training in sales and customer engagement
    Training in Product Knowledge is helpful
    Majority of sales staff are friendly and easy to work with
    Benefits are good in the retail industry

    Cons

    Sales Staff Turnover is very high:
    Their enthusiasm about making 'more money' is quite misleading. Commissioning out is constantly looming on the sales team from all departments. As a result people are left stressed and constantly hustling across the sales floor. More so their return policy is non existent. Customers can return absolutely ANYTHING at any point up to two years. Whether be damaged or soiled by the customers, that selling employee can be up to 10k worth of returns in the hole. If you are unable to recover from the negatives or having two pay periods of not commissioning, you would be written up. This leads to a few sharks that would steal from others creating another stress factor. As a result most employees do not last long.
    High Brow Club:
    There is very little opportunity of advancement. You can be all things but unless you brow nose the right people, along with being fake and a back stabber, there is no growth. If you drink their kool-aid and tow the line, you probably are a fanatic. And congratulations into entering the Mean Girls Club.
    Promises are only crumbs.

    Advice to Management

    Drop the airs and promote those who are in fact leaders. The return policy will never change so stop penalizing the sales staff.