Nordstrom Reviews

Cons

Can be cliquey at times.

Cons

-sales environment can be competitive
-sales targets were often higher than one could normally achieve
-lots of turnover and change in staff

Cons

managers are extremely forced to improve the sale.

Cons

Management is terrible
Cult like environment
Sales associates are extremely competitive with constant fighting about commission
" Highschool drama " demographic

Cons

- bad management
- long retail hours
- hard to maintain work life balance

Cons

Various Schedule
Less Career Option

Cons

Depends on department managers.
Atmosphere is very competitive

Cons

28 hours is average weekly

Cons

-management is there for their own interest. Departments with multiple managers are rarely, if ever, on the same page as each other so you can be told to do something one way from a manager and then right after be talked down for doing it by another
-MANAGERS DO NOT KNOW ANYTHING! It’s not dumb to believe that the managers should be the ones with the most knowledge on policy, procedures, using the store POS systems etc however they are all clueless causing many customers to become angry despite Nordstrom’s “view” on customer service (however, there are some managers who are great and really care)
-managers will definitely throw their employees under the bus to save themselves from trouble, even if they are in the wrong. Rarely would they admit their own mistakes but rather try to twist what happened to put it on salespeople or non-management employees
-bringing issues up to the store manager is the same as trying to teach pigs to fly. Impossible. She is there for her own self and to try to get higher up in the company. Loves letting people know she has a long friendship with the CEO as a way of saying “haha try to take me down and watch.” Appears nice on the outside but you can’t judge a book by its cover
-salespeople can become very hostile towards each other and other staff members because they don’t get what they want. Most of their mentalities are that they are better than everyone because they might have decent sales.. when in reality they are just a salesperson
-like all retail jobs, there will be lots of crazy and extremely rude customers, which Nordstrom of course cannot control, however they can deal with it much more humanely way. Instead of properly taking care of difficult customers, managers love to leave you on their own to deal with it, giving completely useless “advice” on how to deal with it. If they do for some reason decide to come and help then they will almost always let the customer think that they are in the right, and will side with the customer to “protect” Nordstrom’s look and their excuse after is “customer comes first”. They should not allow customers to talk down or degrade their staff regardless of how much Nordstrom wants the customer to be right. We are human just as much as the psychotic customer.
-LOTS OF SCAMMING GOES ON! I could start a business on how to scam Nordstrom and get away with literally thousands of dollars for free. The policies and procedures to “prevent” fraud are literally a joke. The same customer who is known to be fraud can come in day after day with the same story and we are not allowed to do anything about it. We have to give them what they want to again “protect Nordstrom values” and to make the customer happy.
-lots of these issues are a result of the store manager. She will refuse to take criticism to protect the look of the store, which in turn protects her own look to upper management, even if it means saying YES to a fraud customer who is laughing behind our backs with the free money or items that they keep getting. It’s questionable how a store manager can become manager with no real management experience or prior education.

Cons

Bad managements kept highly turn over.
Not work balance
Push and increase 40-60% compared in last year.