Nordstrom Reviews | Glassdoor.ca

Nordstrom Reviews

Updated 25 May, 2018
9,315 reviews

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3.6
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Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
5,079 Ratings

9,315 Employee Reviews

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Pros
  • They promote from within and if you are mobile there are a lot of opportunities for growth (in 210 reviews)

  • Being able to help the customers has always been providing best customer service (in 620 reviews)

Cons
  • Hard to maintain work/life balance (in 392 reviews)

  • Long hours during holiday (which is expected in retail) (in 520 reviews)

More Pros and Cons

  1. "Logistics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Specialist in Toronto, ON
    Current Employee - Logistics Specialist in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time

    Pros

    Location, benefits and the pay

    Cons

    Too much chefs in the kitchen


  2. "Assistant Department Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Department Manager in Toronto, ON
    Current Employee - Assistant Department Manager in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (Less than a year)

    Pros

    Great culture, lots of team work, managers are always there to help regardless of which department they are from. Most of the customer are really great as well. Servant leadership is an amazing culture to stand by as well. Lots of room to grow and really inspiring leaders.

    Cons

    Lack of training for new external hires

    Advice to Management

    Give your external hires better training so that when they do have questions they don’t feel like a burden.

  3. "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They provide a descent pay and benefits.
    Non-management employees are friendly, and that makes it easier to enjoy work.
    Growth potential(kinda)

    Cons

    Incredibly Overworked and under appreciated. This company is no different than any other money hungry company. They really get you with false promises.
    Work politics overload
    Prevalent Favouritism

    Advice to Management

    Actually care about employees, other than management (yourselves).


  4. Helpful (1)

    "Department Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Toronto, ON
    Current Employee - Department Manager in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nordstrom full-time (More than a year)

    Pros

    Can make good money as you are paid base salary plus commission.

    Cons

    No work life balance. Schedule expectations change weekly making it difficult to have a life.

    Advice to Management

    Store Manager should never be in a position to lead a team, he has no people skills. His communication is very negative , aggressive and threatening. He likes to belittle his managers.


  5. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than 3 years)

    Pros

    Focus on the Customers and Team

    Cons

    Difficult to have work life balance, hard to grow within 3 years unless mobile.

    Advice to Management

    Hard to move ahead when not mobile


  6. "Sales associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    brand loyalty was heavily focused on

    Cons

    cattiness between the sales associates


  7. "Not impressed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Etobicoke, ON
    Former Employee - Anonymous Employee in Etobicoke, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nordstrom full-time

    Pros

    Good pay and good benefits.

    Cons

    Management cares only about sales. They never solve any problems.

    Advice to Management

    Treat employees like human beings.

  8. "Stylist at Nordstrom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stylist in Ottawa, ON
    Former Employee - Stylist in Ottawa, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    - Fulfilling work environment when it's busy and customers are interested in hands-on service
    - Lots of tools to help meet the needs of the customer, you will likely never have to turn away customers empty handed- there's always something you can do to help
    - Experience gained in one-on-one customer service
    - Consistent full-time hours
    - You will receive lots of feedback and comprehensive training within your department
    - Many opportunities to advance

    Cons

    - Often meeting commission goals is a higher priority than forming relationships with customers, you're expected to push as many products as you can
    - Sometimes there is a lack of work/life balance because they tend to hire full-time
    - Sales goals are often unrealistic/based on American market
    - Can't earn commission unless you surpass sales goals every single work day (days when you aren't scheduled can also negatively affect your earnings if you have items returned), which is unrealistic during certain slow seasons
    - Poor discount (20%)

    Advice to Management

    Hold on to employees who put the customers first, are thoughtful and committed to improvement.


  9. "sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Nordstrom full-time

    Pros

    nice environment to work at and be at

    Cons

    unorganized leaders, lack of true feed back and petty


  10. Helpful (1)

    "Full time sales associate at Nordstrom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than a year)

    Pros

    As a full timer- good to make money, but Holts is better to make money easier
    Good health care,

    Cons

    *Too low employee discount 20% only compared to Holt and bay (50% and 40%)
    * Too many cheap customer + Stupid return polocy
    *Barely making money for part timer

    Advice to Management

    Fire doubling/tripling sellers, its not motivating to the other good employees


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