Nordstrom Reviews | Glassdoor.ca

Nordstrom Reviews

Updated 22 October, 2018
9,842 reviews

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3.6
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Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
5,312 Ratings

9,842 Employee Reviews

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Pros
  • "They promote from within and if you are mobile there are a lot of opportunities for growth" (in 213 reviews)

  • "Great work life balance - The Best" (in 178 reviews)

Cons
More Pros and Cons

  1. "Great training, great people, flexbility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Vancouver, BC
    Former Employee - Retail Sales Associate in Vancouver, BC
    Recommends
    Positive Outlook

    I worked at Nordstrom part-time (Less than a year)

    Pros

    Some of the best sales associate training I have ever experienced, paid for.
    Kind managers that were flexible with scheduling.
    Commissions based selling.

    Cons

    Can be cliquey at times.

    Advice to Management

    Be more proactive in resolving employee conflicts and encourage employees to be less cliquey.


  2. "Beauty Counter Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Nordstrom full-time

    Pros

    -ability to run your brand like your own business to a certain extent as the more you put in, the more you made with commission
    -great base pay plus commission, higher than most retail stores

    Cons

    -sales environment can be competitive
    -sales targets were often higher than one could normally achieve
    -lots of turnover and change in staff

    Advice to Management

    -aim to have less employee turnover by supporting your employees and helping them build their business and fostering a less competitive environment (because sales were often down, there was often a lot of tension amongst sales staff all vying for the same customers)

  3. "work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Calgary, AB
    Former Employee - Customer Service Associate in Calgary, AB
    Doesn't Recommend
    No opinion of CEO

    I worked at Nordstrom full-time (Less than a year)

    Pros

    good environment, friendly atmosphere, flexible time work

    Cons

    managers are extremely forced to improve the sale.

    Advice to Management

    Forcing on employee would have been resulted in negative result at work


  4. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    Can make decent commission during high sales season

    Cons

    Management is terrible
    Cult like environment
    Sales associates are extremely competitive with constant fighting about commission
    " Highschool drama " demographic

    Advice to Management

    Re hire all management


  5. "Beauty Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Toronto, ON
    Former Employee - Beauty Advisor in Toronto, ON
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    - good place to grow
    - good place if you love fashion and staying in style
    - amazing compensation and benefits

    Cons

    - bad management
    - long retail hours
    - hard to maintain work life balance


  6. "Sale Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nordstrom full-time

    Pros

    Fast Paced Environment
    Less Supervision
    Commission Based
    Employee Discount

    Cons

    Various Schedule
    Less Career Option


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Toronto, ON
    Former Employee - Sales Associate in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom part-time (More than a year)

    Pros

    Possibility to get a nice paycheck through commission

    Cons

    Depends on department managers.
    Atmosphere is very competitive

  8. "Line cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Ottawa, ON
    Current Employee - Line Cook in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (Less than a year)

    Pros

    Benefits, clean, structure, fair, friendly

    Cons

    28 hours is average weekly

    Advice to Management

    Listen to your staff and keep your promises


  9. Helpful (1)

    "Most management (upper and store level) is a bigger joke than a prank show"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    -pay is decent, not the best but not the worst. Could be better commission/hourly pay for the amount of work and how little private life they allow.
    -lots of fun people to work with but definitely not everyone
    -you can meet really cool customers who come in often which can make the job fun
    -discount isn’t the best but definitely a nice bonus to have, especially when it goes up a bit for Christmas.
    -

    Cons

    -management is there for their own interest. Departments with multiple managers are rarely, if ever, on the same page as each other so you can be told to do something one way from a manager and then right after be talked down for doing it by another
    -MANAGERS DO NOT KNOW ANYTHING! It’s not dumb to believe that the managers should be the ones with the most knowledge on policy, procedures, using the store POS systems etc however they are all clueless causing many customers to become angry despite Nordstrom’s “view” on customer service (however, there are some managers who are great and really care)
    -managers will definitely throw their employees under the bus to save themselves from trouble, even if they are in the wrong. Rarely would they admit their own mistakes but rather try to twist what happened to put it on salespeople or non-management employees
    -bringing issues up to the store manager is the same as trying to teach pigs to fly. Impossible. She is there for her own self and to try to get higher up in the company. Loves letting people know she has a long friendship with the CEO as a way of saying “haha try to take me down and watch.” Appears nice on the outside but you can’t judge a book by its cover
    -salespeople can become very hostile towards each other and other staff members because they don’t get what they want. Most of their mentalities are that they are better than everyone because they might have decent sales.. when in reality they are just a salesperson
    -like all retail jobs, there will be lots of crazy and extremely rude customers, which Nordstrom of course cannot control, however they can deal with it much more humanely way. Instead of properly taking care of difficult customers, managers love to leave you on their own to deal with it, giving completely useless “advice” on how to deal with it. If they do for some reason decide to come and help then they will almost always let the customer think that they are in the right, and will side with the customer to “protect” Nordstrom’s look and their excuse after is “customer comes first”. They should not allow customers to talk down or degrade their staff regardless of how much Nordstrom wants the customer to be right. We are human just as much as the psychotic customer.
    -LOTS OF SCAMMING GOES ON! I could start a business on how to scam Nordstrom and get away with literally thousands of dollars for free. The policies and procedures to “prevent” fraud are literally a joke. The same customer who is known to be fraud can come in day after day with the same story and we are not allowed to do anything about it. We have to give them what they want to again “protect Nordstrom values” and to make the customer happy.
    -lots of these issues are a result of the store manager. She will refuse to take criticism to protect the look of the store, which in turn protects her own look to upper management, even if it means saying YES to a fraud customer who is laughing behind our backs with the free money or items that they keep getting. It’s questionable how a store manager can become manager with no real management experience or prior education.

    Advice to Management

    Store level: Resign and make way for outside people with management experience take over
    Higher management: don’t try to hire everyone from within. The amount of knowledge salespeople/non management workers have is not sufficient to be promoted to management, especially for the amount of “training” they receive prior to becoming a manager. They are all clueless.


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in Vancouver, BC
    Former Employee - Cosmetics Counter Manager in Vancouver, BC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Nordstrom full-time (More than a year)

    Pros

    Good pay for the job

    Cons

    Bad managements kept highly turn over.
    Not work balance
    Push and increase 40-60% compared in last year.

    Advice to Management

    Management is very important. Help and encourage not push the employee


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