Nordstrom Reviews | Glassdoor.ca

Nordstrom Reviews

Updated Dec 12, 2019

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3.6
65%
Recommend to a Friend
87%
Approve of CEO
Nordstrom Co-President Erik B. Nordstrom and Peter E. Nordstrom (no image)
Erik B. Nordstrom and Peter E. Nordstrom
318 Ratings
Pros
  • "Working with the best customer service team(in 684 reviews)

  • "Great company morale employees work as a team to help each other(in 453 reviews)

Cons
  • "Returns that hurt your commission(in 724 reviews)

  • "Long hours other than that good(in 605 reviews)

More Pros and Cons
  1. "Loved It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom full-time for more than a year

    Pros

    Great work environment Good opportunity to meet people

    Cons

    Discount not competitive Too focused on sales Some management act childish No holiday/staff parties

    Nordstrom2019-12-05
  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time for less than a year

    Pros

    Great team environment Great compensation

    Cons

    Nothing negative to share at this time

    Nordstrom2019-12-01
  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Shopper in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Nordstrom full-time for more than 3 years

    Pros

    Overall good learning experience no more for growth

    Cons

    No work/like balance at all

    Nordstrom2019-12-11
  4. Helpful (1)

    "Disenchanting Employee Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nordstrom full-time for more than a year

    Pros

    Good health benefits and option to participate in profit sharing and RRSP program.

    Cons

    High turnover and consistently short staffed. Low morale and demanding workload. Compensation not directly aligned with performance. Performance appraisals highly subjective. Roles are arbitrarily increase in scope with no corresponding increase in compensation. Highly political environment.

    Advice to Management

    A more transparent process for compensation and promotions. Promote more pay equity and increase objectivity in performance appraisals.

    Nordstrom2019-11-17
  5. "support staff is not appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Logistics in Vancouver, BC
    Negative Outlook
    No opinion of CEO

    I worked at Nordstrom full-time for less than a year

    Pros

    - you get discount on top of sale items (discount is only 20 percent)

    Cons

    When hired at 16 an hour and was told after 1000 hours (6 months) would be 17, after another 1000 hour would be 18. I was almost at 17 an hour and they changed the pay structure for Canada to 15 an hour and 15.60 after 2 years. So stuck working with people making 18 an hour who barely do work and I was getting 16 only because they were there longer. Do not apply for stock / logistics they work you like a dog... work weekends until 12 am get absolutely no recognition when we help the store run and function. We’re expected to do all support for the whole store most people on the team are injured so a lot of the heavy lifting and slack gets put onto us guys Discount is only 20 percent Company culture is non existent only managers get fun stuff

    Show More

    Advice to Management

    Store needs more recognition for support roles

    Nordstrom2019-12-10
  6. "Competitive Environment but Lots of freedom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nordstrom full-time for more than a year

    Pros

    Can be high paying if you are lucky

    Cons

    Toxic work environment, sales is a gross career

    Nordstrom2019-11-18
  7. "Terrible return policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 

    I worked at Nordstrom full-time for more than a year

    Pros

    high in foot traffic, busy enviroment

    Cons

    return policy, very high turn-over

    Nordstrom2019-12-02
  8. "Can be great if you want it to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time for more than a year

    Pros

    Can go up higher in the company more easily than in other big department stores

    Cons

    Since commission based mostly, if sales are low you’re not making much money

    Advice to Management

    Stop favouritism

    Nordstrom2019-10-27
  9. "workplace"

    StarStarStarStarStar
    Current Employee - Sales Associate in Calgary, AB

    I have been working at Nordstrom full-time for more than a year

    Pros

    high quality outfit for sale

    Cons

    Company will never put in writing if you are full time or part time as hours are not guaranteed

    Nordstrom2019-11-07
  10. "Great pay, terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time for more than a year

    Pros

    -the harder you work the more you get paid! -close relationship with coworkers, feels like a home away from home -flexible schedule -lots of room to grow with the company!

    Cons

    -rude management -mall hours -traffic in store gets slow from Jan-April

    Nordstrom2019-11-03
Found 11330 reviews