I applied online. The process took 2 weeks. I interviewed at Nordstrom (San Leandro, CA) in Jun 2015
Interview
So first I applied online, which took about an hour or longer since I really had to think about what I needed to select as my answer. After a few days, I received either a call or an email regarding my application, and their interest of having a phone interview with someone from Headquarters in Seattle, Washington. After the phone interview, I received an email and a call regarding another interview, this time in-person. I showed up a little bit early because I hate being late to almost everything, and I was interviewed by the Store Manager and the Department Manager. They both took turns answering questions about my history with helping people, my time management skills, organization, and things along those lines.
Interview questions [1]
Question 1
What interested you in customer service? (Or something along the lines of that)
It was a good interview experience. The managers were straight forward and nice throughout the whole process. The questions were directly related to the role. They were transparent about the role and expectations.
I applied online. The process took 5 days. I interviewed at Nordstrom (San Antonio, TX) in Sep 2025
Interview
it was a really chill and easy interview, the manager was very warm and friendly and none of the questions were too difficult. there was a sale practice section where you have to pretend to sell an item to a customer, but it wasn't too difficult and the manager gave me some guidance and clarification on the practice scenarios. other questions included things along the lines of how you deal with competition, conflict, unhappy customers, teamwork, as well as availability
mock sale questions: what features of this item would you point out to the customer? what concerns or hesitations might the customer have about this item and how would you help them decide? after the customer decides they want the item, how would you close the sale?
I applied through other source. I interviewed at Nordstrom (Tacoma, WA) in Jul 2025
Interview
Extremely easy. I looked the part and got the job. My manager called me the same day to welcome me to the team. They like for their employees to have their own personal style that’s appropriate and makes others want to buy.
Interview questions [1]
Question 1
Why Nordstrom? How would you handle a difficult customer?
