I applied through an employee referral. The process took 4 weeks. I interviewed at Liberty Mutual Insurance (Hoffman Estates, IL) in Oct 2016
Interview
Received an email after submitting application to schedule a phone interview with recruiter. Interview was 15-20 mins long mostly behavioral questions.
Was then contacted a day or so later to schedule an in person interview.
The in person interview was with 2 managers asking mostly behavioral questions and a few looking to feel out your career goals. Interview lasted around 45 mins, then I was sat with a senior claims Representative to job shadow while the interviewers discussed my answers. About 15 mins later they came to get me and told me they would be in touch.
The next day received an email to set up a time to talk with Regional Manager.
Interview with regional was over the phone and more so to make sure the managers made a good decision. At the end of the phone call I received a verbal job offer.
I applied online. The process took 2 weeks. I interviewed at Liberty Mutual Insurance (Indianapolis, IN) in Jan 2025
Interview
Pretty good interview with basic questions. About 20 minutes long on the phone. They will also go over the job description with you which will take most of the time.
I applied online. I interviewed at Liberty Mutual Insurance (Suwanee, GA) in May 2024
Interview
I was screened by a Liberty recruiter and then had an in-person interview with two managers. One was a large man who appeared to be in a lot of pain. The other was a short bald man with a high pitched voice.
Interview questions [1]
Question 1
Tell me about a time when you had to make a difficult decision with little information?
I interviewed at Liberty Mutual Insurance (Atlanta, GA)
Interview
Pretty straightforward, asked questions regarding work from home experience and conflict resolution. Only one interview was required and I was contacted within a few days regarding the job offer. Be prepared to study for certification for insurance. It's a requirement after training to pass the exam in order to keep the job.
Interview questions [1]
Question 1
Tell us about a time you dealt with a difficult customer and how did you resolve the customer's concern?