Liberty Mutual Insurance Reviews | Glassdoor.ca

Liberty Mutual Insurance Reviews

Updated 18 August, 2018
3,580 reviews

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3.3
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,560 Ratings

3,580 Employee Reviews

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Pros
Cons
  • "Can be challenging to have good work/life balance" (in 257 reviews)

  • "No work/life balance, in the 18 months I worked there was unable to get a day off" (in 53 reviews)

More Pros and Cons

  1. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Toronto, ON
    Former Employee - Financial Analyst in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People are great, management is understanding and benefits are great.

    Cons

    Lots of red tape, pay is usually below industry average, hard to move up unless management likes you personally.


  2. "Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Kitchener, ON
    Former Employee - Cashier in Kitchener, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance part-time (Less than a year)

    Pros

    Good environment ,team work and support

    Cons

    Salary not satisfied, Stressful work

    Advice to Management

    Schedule updates should be relevant

  3. "Underwriter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Strong company going through some changes at the time. Good international presence, training was solid, well known in the industry.

    Cons

    Rigid structure and very protective middle management functions. Little adaptability to change in the industry based on a respectable past success - but this is a weakness not a strength

    Liberty Mutual Insurance Response

    7 Jun, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.


  4. "Senior Underwriting Assistant"

    StarStarStarStarStar
    Former Employee - Senior Underwriting Assistant in Toronto, ON
    Former Employee - Senior Underwriting Assistant in Toronto, ON
    Recommends

    Pros

    An overall great atmosphere and the Social Committee keeps the staff interactive. For a large corporation the staff are very friendly. Salary is competitive.

    Cons

    The premium coding system is confusing. Heavy workload.

    Advice to Management

    Consult with the Underwriting Assistants and find out what their issues are. Treat them as equals. It will help morale.


  5. "Used to be a great place to work years ago"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worked In the Field
    Former Employee - Worked In the Field
    Doesn't Recommend
    Negative Outlook

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Salaries are competitive with other insurance companies

    Cons

    Lays offs, lay offs, and more lay offs. Good luck trying to get promoted. They take it being a great place to get promoted, but it is nearly impossible.

    Advice to Management

    Step out of your cave or office every now and then and actually talk to your employees. There are good people trying to get promoted only to be turned down by people with far less skills. I worked for LM for over ten years.


  6. Helpful (27)

    "Politics and "yes" people - stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Boston, MA (US)
    Current Employee - Senior Director in Boston, MA (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Decent pay (base and bonus). Flexible work arrangements - can work from home 1-2 days a week (if in the right department). Nice campus and location in Boston. Good opportunities for a 1st job out of college, esp in an analyst role

    Cons

    No strategy. Becoming a top 3 P&C Insurer is not a strategy. Re-orgs are not a strategy either.

    Reorgs are constant, and the CEO is dismissive of the change fatigue of the employees. Layoffs are non-stop, no one is ever secure in their jobs. People are constantly let go, or forced to reapply for their positions. Some went through 3 job eliminations in the last 3 years.

    No regard for subject matter expertise or business results - executives promoted from within for being agreeable and politically savvy. That breeds further 'yes man' culture and zero forward momentum.

    HR is a joke - allows for employees to be disposable, and fosters a terrible culture. The best talent is leaving (from executives to analysts) and no one seems to care a bit.

    The company has lost its soul - only 2-3 years ago it was a decent place with decent people. The CEO and his top lieutenants are to blame.

    Advice to Management

    No matter how many rewards you get for being "best place to work", you need to know that the ship is sinking. You need to look way deeper and figure out how to listen to uncomfortable truths, not just your 'yes' people.

    Liberty Mutual Insurance Response

    10 Aug, 2018 – Chief Talent and Enterprise Services Officer

    Thank you for your comment. It sounds like you’ve taken advantage of our flexible work arrangements. That’s great! I am sorry to hear, however, that our strategic vision hasn’t seemed clear to you... More


  7. "Claims specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, benefits good 401k match, can work from home

    Cons

    And though there are many options for work-life balance it can still be a challenge to balance.

  8. "Above Market Pay and Vision"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Strong company message to provide peace of mind to customers

    Cons

    Increasingly difficult to achieve results for millenials is leading to high turnover rates.

    Advice to Management

    provide comprehensive customer service training in the form of live phone calls and role plays on top of normal insurance training onboarding.


  9. "Great balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Counsel in Richardson, TX (US)
    Current Employee - Field Counsel in Richardson, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Able to work from home. Not micromanaged. Low stress.

    Cons

    Pay is below average for profession.

    Advice to Management

    Improve health benefits.


  10. "Big Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Boston, MA (US)
    Current Employee - Sales Representative in Boston, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Control your schedule
    Control your income
    Control your business

    Cons

    Pay changes based on weekly performance

    Advice to Management

    Better training


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