Liberty Mutual Insurance Reviews | Glassdoor.ca

Liberty Mutual Insurance Reviews

Updated 9 December, 2018
3,796 reviews

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3.3
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,681 Ratings

Employee Reviews

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Pros
Cons
  • "Can be challenging to have good work/life balance" (in 267 reviews)

  • "No work life balance, overtime is sporadic so usually not enough time in the day to complete necessary task" (in 57 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN (US)
    Current Employee - Anonymous Employee in Indianapolis, IN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    This company has your back. You feel supported and encouraged, no matter what you are going through in your work or personal life. Management is approachable and want to hear what you have to say. Benefits packages (insurance, 401k, pension, etc) are GREAT. Entry level pay is very competitive. Plenty of opportunity to move up and to other areas within the company.

    Cons

    Some roles within the company, especially entry level, get your foot in the door type positions can be brain numbingly boring. Very repetitious. Have to remind yourself daily that the benefits and pay are worth the boredom.

    Advice to Management

    Keep up the great work. You make it worth staying!

    Liberty Mutual Insurance Response

    20 Nov, 2018 – Talent and Enterprise Services

    Thanks for taking time out of your day to write a review. We're happy you've been satisfied with your experience at Liberty Mutual and we look forward to continuing to invest in you. Thanks for... More


  2. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Toronto, ON
    Former Employee - Financial Analyst in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People are great, management is understanding and benefits are great.

    Cons

    Lots of red tape, pay is usually below industry average, hard to move up unless management likes you personally.

  3. "Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Kitchener, ON
    Former Employee - Cashier in Kitchener, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance part-time (Less than a year)

    Pros

    Good environment ,team work and support

    Cons

    Salary not satisfied, Stressful work

    Advice to Management

    Schedule updates should be relevant


  4. "Underwriter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Strong company going through some changes at the time. Good international presence, training was solid, well known in the industry.

    Cons

    Rigid structure and very protective middle management functions. Little adaptability to change in the industry based on a respectable past success - but this is a weakness not a strength

    Liberty Mutual Insurance Response

    7 Jun, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.


  5. "Senior Underwriting Assistant"

    StarStarStarStarStar
    Former Employee - Senior Underwriting Assistant in Toronto, ON
    Former Employee - Senior Underwriting Assistant in Toronto, ON
    Recommends

    Pros

    An overall great atmosphere and the Social Committee keeps the staff interactive. For a large corporation the staff are very friendly. Salary is competitive.

    Cons

    The premium coding system is confusing. Heavy workload.

    Advice to Management

    Consult with the Underwriting Assistants and find out what their issues are. Treat them as equals. It will help morale.


  6. "Used to be a great place to work years ago"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worked In the Field
    Former Employee - Worked In the Field
    Doesn't Recommend
    Negative Outlook

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Salaries are competitive with other insurance companies

    Cons

    Lays offs, lay offs, and more lay offs. Good luck trying to get promoted. They take it being a great place to get promoted, but it is nearly impossible.

    Advice to Management

    Step out of your cave or office every now and then and actually talk to your employees. There are good people trying to get promoted only to be turned down by people with far less skills. I worked for LM for over ten years.


  7. "Great oportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Opportunity for Upward mobility in company

    Cons

    No cons that I can think of

  8. "Office Assitant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Assistant in Suwanee, GA (US)
    Former Employee - Office Assistant in Suwanee, GA (US)
    Recommends
    Positive Outlook

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Great insurance benefits and paid holidays!

    Cons

    Needs communication with upper level management

    Advice to Management

    Communication with upper level management


  9. Helpful (20)

    "Retired....THANK GOD!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - I/T in Portsmouth, NH (US)
    Former Employee - I/T in Portsmouth, NH (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Used to be a GREAT place to work back in the day. They do offer a good benefit package, but not nearly as good as it used to be. Somebody has to pay the enormous bonuses handed out to Sr. Management, and unfortunately it comes at the expense of the employees. The pay is excellent....no complaints there. Work life balance depends a lot on what group/department you work in.

    Cons

    Toxic environment if you work in I/T. In my opinion that comes directly from your feerless, smug, pompous, arrogant leader sitting in his ridiculously overpriced office in Boston. The place took a massive turn for the worse when the previous leader retired. (the current person in that role is FAR from a leader)
     Job security is non-existent. Constant shuffling the deck and mass layoffs are the norm. No long term strategy. They shift direction based on which way the wind is blowing. They chase whatever the latest and greatest fads are whether it's LMS, Lean, Agile, BAMS....whatever they bring back from their conferences they attend. They haven't had an original thought or idea in years. Every year they introduce a new set of buzz words that they base all of their communications on. Upper Management is a complete joke and I couldn't be happier to be removed from the rat race.

    Advice to Management

    Go away!! You have ruined what used to be a great place to work.


  10. "Insurance sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Provides excellent benefits and plenty of resources

    Cons

    Salary decreases over 1st year and your success can depend on rates at any one point in time