Liberty Mutual Insurance Reviews

Updated Aug 10, 2020

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3.4
59%
Recommend to a Friend
77%
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,992 Ratings
Pros
Cons
More Pros and Cons
  1. "Great place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Financial Analyst in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance

    Pros

    People are great, management is understanding and benefits are great.

    Cons

    Lots of red tape, pay is usually below industry average, hard to move up unless management likes you personally.

  2. "Great Work-Life Balance"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Liberty Mutual Insurance full-time for more than a year

    Pros

    Great work-life balance with provided flex-hours and working from home days. Great work culture atmosphere.

    Cons

    Too many changes in certain departments with Management and these changes are not transparent to the team.

    Liberty Mutual Insurance Response

    November 11, 2019Talent and Enterprise Services

    Thanks for this review! We're glad you've been satisfied with the overall employee experience. Over the past couple of years, we’ve made some significant changes to the way we work. This is an on-going evolution and we rely on feedback like yours to ensure that we communicate these changes as effectively and transparently as we can.


  3. Helpful (2)

    "Could be better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Liberty Mutual Insurance full-time

    Pros

    great work environment and new offices

    Cons

    Management is out of touch with employees Limited growth opportunities

  4. Helpful (1)

    "Team"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier in Kitchener, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance part-time for less than a year

    Pros

    Good environment ,team work and support

    Cons

    Salary not satisfied, Stressful work

    Continue reading
  5. "Underwriter"

    4.0
     

    I worked at Liberty Mutual Insurance

    Pros

    Strong company going through some changes at the time. Good international presence, training was solid, well known in the industry.

    Cons

    Rigid structure and very protective middle management functions. Little adaptability to change in the industry based on a respectable past success - but this is a weakness not a strength

    Liberty Mutual Insurance Response

    June 7, 2017Talent and Enterprise Services

    Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.

  6. "Senior Underwriting Assistant"

    4.0
    Senior Underwriting Assistant in Toronto, ON
    Recommends

    I worked at Liberty Mutual Insurance

    Pros

    An overall great atmosphere and the Social Committee keeps the staff interactive. For a large corporation the staff are very friendly. Salary is competitive.

    Cons

    The premium coding system is confusing. Heavy workload.

    Continue reading
  7. "Used to be a great place to work years ago"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Worked In the Field 
    Doesn't Recommend
    Negative Outlook

    I worked at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    Salaries are competitive with other insurance companies

    Cons

    Lays offs, lay offs, and more lay offs. Good luck trying to get promoted. They take it being a great place to get promoted, but it is nearly impossible.

    Continue reading
  8. "Very nice people!"

    5.0
    Current Employee - ADP Intern in West Seattle, WA

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Great work-life balance, great people

    Cons

    If you don't like insurance then that might be the only cons.

  9. "Best Supportive Company"

    5.0
    Current Employee - Claims Resolution Representative II 

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Liberty Mutual is a very supportive and great place to work.

    Cons

    A lot of claim volume

  10. Helpful (1)

    "Competitive Pay, Constant Re-org"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agile Product Owner in Dover, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Pay is extremely competitive, projects are interesting and growth opportunity is quite good.

    Cons

    Quick to adapt to meet the latest trends (Waterfall to Agile) - which is great in theory, but often feels hastily executed. It is not uncommon to see sweeping decisions, such as "we no longer need BSAs" - and then see all of the recently pink-slipped BSAs hired back into new positions.

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