Liberty Mutual Insurance Reviews | Glassdoor.ca

Liberty Mutual Insurance Reviews

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Found 3995 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
67%
Approve of CEO
Liberty Mutual Insurance CEO David H. Long
David H. Long
1772 Ratings
Pros
  • "Typically great work-life balance as long as you're not in the Personal Insurance side of the business(in 436 reviews)

  • "Great benefits (work flex schedules, maternity/paternity leaves, etc(in 333 reviews)

Cons
More Pros and Cons
  1. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Analyst in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance

    Pros

    People are great, management is understanding and benefits are great.

    Cons

    Lots of red tape, pay is usually below industry average, hard to move up unless management likes you personally.

    Liberty Mutual Insurance2016-07-24
  2. "Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier in Kitchener, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance part-time for more than a year

    Pros

    Good environment ,team work and support

    Cons

    Salary not satisfied, Stressful work

    Advice to Management

    Schedule updates should be relevant

    Liberty Mutual Insurance2018-04-09
  3. "Underwriter"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Liberty Mutual Insurance

      Pros

      Strong company going through some changes at the time. Good international presence, training was solid, well known in the industry.

      Cons

      Rigid structure and very protective middle management functions. Little adaptability to change in the industry based on a respectable past success - but this is a weakness not a strength

      Liberty Mutual Insurance2017-06-07

      Liberty Mutual Insurance Response

      June 7, 2017Talent and Enterprise Services

      Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.

    • "Senior Underwriting Assistant"

      StarStarStarStarStar
        Former Employee - Senior Underwriting Assistant in Toronto, ON
        Recommends

        I worked at Liberty Mutual Insurance

        Pros

        An overall great atmosphere and the Social Committee keeps the staff interactive. For a large corporation the staff are very friendly. Salary is competitive.

        Cons

        The premium coding system is confusing. Heavy workload.

        Advice to Management

        Consult with the Underwriting Assistants and find out what their issues are. Treat them as equals. It will help morale.

        Liberty Mutual Insurance2015-08-18
      • "Used to be a great place to work years ago"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Worked In the Field 
        Doesn't Recommend
        Negative Outlook

        I worked at Liberty Mutual Insurance full-time for more than 20 years

        Pros

        Salaries are competitive with other insurance companies

        Cons

        Lays offs, lay offs, and more lay offs. Good luck trying to get promoted. They take it being a great place to get promoted, but it is nearly impossible.

        Advice to Management

        Step out of your cave or office every now and then and actually talk to your employees. There are good people trying to get promoted only to be turned down by people with far less skills. I worked for LM for over ten years.

        Liberty Mutual Insurance2013-06-04
      • "Great Company BUT Its still a call center"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - CRC 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Liberty Mutual Insurance full-time for more than 2 years

        Pros

        - Treat their employees very well - PAY is great - Benefits are great -Strong/ Stable company - Straight forward expectations -great coaching and support from both supervisors and co-workers (everyone is very willing to help and answer questions) - Majority of the calls are not bad (only a hand full of calls ever need to get escalated or go bad... don't take it personally) - recognition/points you can use to buy...

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        Cons

        Like the title says, its a call center at the end of the day. - Heavy on metrics (and you can get fired for not meeting them) - It becomes routine - a constant reminder of said metrics/ "there's always room from improvement" - CALL CENTER - shady salespeople and cleaning up after their mess (affects our metrics) - other CRCs cutting corners to meet their metrics and you cleaning up their mess as well. -recognition...

        Show More
        Liberty Mutual Insurance2019-05-21
      • "Large tech ambition slowed down by company culture"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Software Developer in Exeter, NH
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Liberty Mutual Insurance full-time for more than 4 years

        Pros

        The pay and benefits are top notch. The technologies being worked with are stone age old in some area, but cutting edge in others.

        Cons

        Low expectations lead to some lack of motivation. Tall management structure doesn't help in trying to make a culture impact.

        Advice to Management

        Update antiquated systems to improve efficiencies.

        Liberty Mutual Insurance2019-05-21
      • Helpful (2)

        "Analytics Development Program"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Associate II, Analytics in Boston, MA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Liberty Mutual Insurance full-time for more than 2 years

        Pros

        I have plenty of good things to say about Liberty! Work from home 2 days per week, very competitive salary (Boston) , plentiful role mobility, career advancement opportunities, flex office space, learning opportunities, career growth, free coffee and tea, impressive maternity AND paternity paid leave (new 2019), 100% tuition reimbursement up to 9k per year after 12 months of service, young culture, ERGs (employee resource...

        Show More

        Cons

        Flex time off- 15 days +3 personal holidays.. 18 days total to start. This wouldn't be bad if there was a separate bank for sick time. 18 days total off is not that competitive to attract top young professional talent. Consider moving that figure to 20+.. 15 day FTO accrual is very standard, but typically an employee would also get sick time. The commuter benefit is only "pretax" so basically no contribution from Liberty...

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        Advice to Management

        Keep up with modernizing the work place/culture. Young professionals value the WFH, ERGs, work/life balance, and the ample career opportunities! Considering starting with 20 days FTO like another close competitors in Massachusetts, and consider more fitness/ commuting contributions.

        Liberty Mutual Insurance2019-05-14
      • Helpful (1)

        "A Great company to work for!"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Claims Representative in Plano, TX
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Liberty Mutual Insurance full-time for more than 2 years

        Pros

        A fortune 100 company that is professional, fair, and has tons of opportunity to grow inside the company.

        Cons

        You can't be lazy and you have to stay on top of your metrics.

        Liberty Mutual Insurance2019-05-14
      • Helpful (1)

        "Positive"

        StarStarStarStarStar
          Former Employee - Paralegal in Carmel, IN

          I worked at Liberty Mutual Insurance full-time for more than 9 years

          Pros

          Flexible work schedules, compressed work week schedules, casual dress (jeans) everyday, great benefits, and great place to work. I got great experience working here.

          Cons

          None. Everything about working here was great.

          Liberty Mutual Insurance2019-05-10

          Liberty Mutual Insurance Response

          May 13, 2019Talent and Enterprise Services

          Thanks for the review! We're happy you were happy with your time here.

        Found 3995 reviews