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    Liberty Mutual Insurance Reviews

    Updated 9 December, 2018
    3,796 reviews

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    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Liberty Mutual Insurance President & CEO David H. Long
    David H. Long
    1,681 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Can be challenging to have good work/life balance" (in 267 reviews)

    • "No work life balance, overtime is sporadic so usually not enough time in the day to complete necessary task" (in 57 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (8)

      "CSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Indianapolis, IN (US)
      Current Employee - Anonymous Employee in Indianapolis, IN (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time (Less than a year)

      Pros

      This company has your back. You feel supported and encouraged, no matter what you are going through in your work or personal life. Management is approachable and want to hear what you have to say. Benefits packages (insurance, 401k, pension, etc) are GREAT. Entry level pay is very competitive. Plenty of opportunity to move up and to other areas within the company.

      Cons

      Some roles within the company, especially entry level, get your foot in the door type positions can be brain numbingly boring. Very repetitious. Have to remind yourself daily that the benefits and pay are worth the boredom.

      Advice to Management

      Keep up the great work. You make it worth staying!

      Liberty Mutual Insurance Response

      20 Nov, 2018 – Talent and Enterprise Services

      Thanks for taking time out of your day to write a review. We're happy you've been satisfied with your experience at Liberty Mutual and we look forward to continuing to invest in you. Thanks for... More

    2. "Great place to work."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Financial Analyst in Toronto, ON
      Former Employee - Financial Analyst in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      People are great, management is understanding and benefits are great.

      Cons

      Lots of red tape, pay is usually below industry average, hard to move up unless management likes you personally.

      3. Join the Liberty Mutual Insurance team
      See Our Latest Jobs

    3. "Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier in Kitchener, ON
      Former Employee - Cashier in Kitchener, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Liberty Mutual Insurance part-time (Less than a year)

      Pros

      Good environment ,team work and support

      Cons

      Salary not satisfied, Stressful work

      Advice to Management

      Schedule updates should be relevant

    4. "Underwriter"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Strong company going through some changes at the time. Good international presence, training was solid, well known in the industry.

      Cons

      Rigid structure and very protective middle management functions. Little adaptability to change in the industry based on a respectable past success - but this is a weakness not a strength

      Liberty Mutual Insurance Response

      7 Jun, 2017 – Talent and Enterprise Services

      Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.

    5. "Senior Underwriting Assistant"

      StarStarStarStarStar
      Former Employee - Senior Underwriting Assistant in Toronto, ON
      Former Employee - Senior Underwriting Assistant in Toronto, ON
      Recommends

      Pros

      An overall great atmosphere and the Social Committee keeps the staff interactive. For a large corporation the staff are very friendly. Salary is competitive.

      Cons

      The premium coding system is confusing. Heavy workload.

      Advice to Management

      Consult with the Underwriting Assistants and find out what their issues are. Treat them as equals. It will help morale.

    6. "Used to be a great place to work years ago"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Worked In the Field
      Former Employee - Worked In the Field
      Doesn't Recommend
      Negative Outlook

      I worked at Liberty Mutual Insurance full-time (More than 10 years)

      Pros

      Salaries are competitive with other insurance companies

      Cons

      Lays offs, lay offs, and more lay offs. Good luck trying to get promoted. They take it being a great place to get promoted, but it is nearly impossible.

      Advice to Management

      Step out of your cave or office every now and then and actually talk to your employees. There are good people trying to get promoted only to be turned down by people with far less skills. I worked for LM for over ten years.

    7. "Great oportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends

      I have been working at Liberty Mutual Insurance full-time

      Pros

      Opportunity for Upward mobility in company

      Cons

      No cons that I can think of

    8. "Office Assitant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Office Assistant in Suwanee, GA (US)
      Former Employee - Office Assistant in Suwanee, GA (US)
      Recommends
      Positive Outlook

      I worked at Liberty Mutual Insurance full-time (More than 10 years)

      Pros

      Great insurance benefits and paid holidays!

      Cons

      Needs communication with upper level management

      Advice to Management

      Communication with upper level management

    9. Helpful (20)

      "Retired....THANK GOD!!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - I/T in Portsmouth, NH (US)
      Former Employee - I/T in Portsmouth, NH (US)
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Liberty Mutual Insurance full-time (More than 10 years)

      Pros

      Used to be a GREAT place to work back in the day. They do offer a good benefit package, but not nearly as good as it used to be. Somebody has to pay the enormous bonuses handed out to Sr. Management, and unfortunately it comes at the expense of the employees. The pay is excellent....no complaints there. Work life balance depends a lot on what group/department you work in.

      Cons

      Toxic environment if you work in I/T. In my opinion that comes directly from your feerless, smug, pompous, arrogant leader sitting in his ridiculously overpriced office in Boston. The place took a massive turn for the worse when the previous leader retired. (the current person in that role is FAR from a leader)
       Job security is non-existent. Constant shuffling the deck and mass layoffs are the norm. No long term strategy. They shift direction based on which way the wind is blowing. They chase whatever the latest and greatest fads are whether it's LMS, Lean, Agile, BAMS....whatever they bring back from their conferences they attend. They haven't had an original thought or idea in years. Every year they introduce a new set of buzz words that they base all of their communications on. Upper Management is a complete joke and I couldn't be happier to be removed from the rat race.

      Advice to Management

      Go away!! You have ruined what used to be a great place to work.

    10. "Insurance sales representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time

      Pros

      Provides excellent benefits and plenty of resources

      Cons

      Salary decreases over 1st year and your success can depend on rates at any one point in time