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    Liberty Mutual Insurance Reviews

    Updated 18 August, 2018
    3,580 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Liberty Mutual Insurance President & CEO David H. Long
    David H. Long
    1,560 Ratings

    3,580 Employee Reviews

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    Pros
    Cons

    • "Can be challenging to have good work/life balance" (in 257 reviews)

    • "No work/life balance, in the 18 months I worked there was unable to get a day off" (in 53 reviews)

    More Pros and Cons

    1. "Great place to work."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Financial Analyst in Toronto, ON
      Former Employee - Financial Analyst in Toronto, ON
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      People are great, management is understanding and benefits are great.

      Cons

      Lots of red tape, pay is usually below industry average, hard to move up unless management likes you personally.

    2. "Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier in Kitchener, ON
      Former Employee - Cashier in Kitchener, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Liberty Mutual Insurance part-time (Less than a year)

      Pros

      Good environment ,team work and support

      Cons

      Salary not satisfied, Stressful work

      Advice to Management

      Schedule updates should be relevant

      3. Join the Liberty Mutual Insurance team
      See Our Latest Jobs

    3. "Underwriter"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Strong company going through some changes at the time. Good international presence, training was solid, well known in the industry.

      Cons

      Rigid structure and very protective middle management functions. Little adaptability to change in the industry based on a respectable past success - but this is a weakness not a strength

      Liberty Mutual Insurance Response

      7 Jun, 2017 – Talent and Enterprise Services

      Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.

    4. "Senior Underwriting Assistant"

      StarStarStarStarStar
      Former Employee - Senior Underwriting Assistant in Toronto, ON
      Former Employee - Senior Underwriting Assistant in Toronto, ON
      Recommends

      Pros

      An overall great atmosphere and the Social Committee keeps the staff interactive. For a large corporation the staff are very friendly. Salary is competitive.

      Cons

      The premium coding system is confusing. Heavy workload.

      Advice to Management

      Consult with the Underwriting Assistants and find out what their issues are. Treat them as equals. It will help morale.

    5. "Used to be a great place to work years ago"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Worked In the Field
      Former Employee - Worked In the Field
      Doesn't Recommend
      Negative Outlook

      I worked at Liberty Mutual Insurance full-time (More than 10 years)

      Pros

      Salaries are competitive with other insurance companies

      Cons

      Lays offs, lay offs, and more lay offs. Good luck trying to get promoted. They take it being a great place to get promoted, but it is nearly impossible.

      Advice to Management

      Step out of your cave or office every now and then and actually talk to your employees. There are good people trying to get promoted only to be turned down by people with far less skills. I worked for LM for over ten years.

    6. Helpful (27)

      "Politics and "yes" people - stay away"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Director in Boston, MA (US)
      Current Employee - Senior Director in Boston, MA (US)
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Liberty Mutual Insurance full-time (More than 5 years)

      Pros

      Decent pay (base and bonus). Flexible work arrangements - can work from home 1-2 days a week (if in the right department). Nice campus and location in Boston. Good opportunities for a 1st job out of college, esp in an analyst role

      Cons

      No strategy. Becoming a top 3 P&C Insurer is not a strategy. Re-orgs are not a strategy either.

      Reorgs are constant, and the CEO is dismissive of the change fatigue of the employees. Layoffs are non-stop, no one is ever secure in their jobs. People are constantly let go, or forced to reapply for their positions. Some went through 3 job eliminations in the last 3 years.

      No regard for subject matter expertise or business results - executives promoted from within for being agreeable and politically savvy. That breeds further 'yes man' culture and zero forward momentum.

      HR is a joke - allows for employees to be disposable, and fosters a terrible culture. The best talent is leaving (from executives to analysts) and no one seems to care a bit.

      The company has lost its soul - only 2-3 years ago it was a decent place with decent people. The CEO and his top lieutenants are to blame.

      Advice to Management

      No matter how many rewards you get for being "best place to work", you need to know that the ship is sinking. You need to look way deeper and figure out how to listen to uncomfortable truths, not just your 'yes' people.

      Liberty Mutual Insurance Response

      10 Aug, 2018 – Chief Talent and Enterprise Services Officer

      Thank you for your comment. It sounds like you’ve taken advantage of our flexible work arrangements. That’s great! I am sorry to hear, however, that our strategic vision hasn’t seemed clear to you... More

    7. "Claims specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Pay, benefits good 401k match, can work from home

      Cons

      And though there are many options for work-life balance it can still be a challenge to balance.

    8. "Above Market Pay and Vision"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Liberty Mutual Insurance full-time

      Pros

      Strong company message to provide peace of mind to customers

      Cons

      Increasingly difficult to achieve results for millenials is leading to high turnover rates.

      Advice to Management

      provide comprehensive customer service training in the form of live phone calls and role plays on top of normal insurance training onboarding.

    9. "Great balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Field Counsel in Richardson, TX (US)
      Current Employee - Field Counsel in Richardson, TX (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time (More than 3 years)

      Pros

      Able to work from home. Not micromanaged. Low stress.

      Cons

      Pay is below average for profession.

      Advice to Management

      Improve health benefits.

    10. "Big Opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Representative in Boston, MA (US)
      Current Employee - Sales Representative in Boston, MA (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time (More than a year)

      Pros

      Control your schedule
      Control your income
      Control your business

      Cons

      Pay changes based on weekly performance

      Advice to Management

      Better training

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