Liberty Mutual Insurance Reviews

Pros

People are great, management is understanding and benefits are great.

Cons

Lots of red tape, pay is usually below industry average, hard to move up unless management likes you personally.

Pros

Strong company going through some changes at the time. Good international presence, training was solid, well known in the industry.

Cons

Rigid structure and very protective middle management functions. Little adaptability to change in the industry based on a respectable past success - but this is a weakness not a strength

Pros

An overall great atmosphere and the Social Committee keeps the staff interactive. For a large corporation the staff are very friendly. Salary is competitive.

Cons

The premium coding system is confusing. Heavy workload.

Advice to Management

Consult with the Underwriting Assistants and find out what their issues are. Treat them as equals. It will help morale.

Pros

Salaries are competitive with other insurance companies

Cons

Lays offs, lay offs, and more lay offs. Good luck trying to get promoted. They take it being a great place to get promoted, but it is nearly impossible.

Advice to Management

Step out of your cave or office every now and then and actually talk to your employees. There are good people trying to get promoted only to be turned down by people with far less skills. I worked for LM for over ten years.

Pros

- Treat their employees very well - PAY is great - Benefits are great -Strong/ Stable company - Straight forward expectations -great coaching and support from both supervisors and co-workers (everyone is very willing to help and answer questions) - Majority of the calls are not bad (only a hand full of calls ever need to get escalated or go bad... don't take it personally) - recognition/points you can use to buy...

Cons

Like the title says, its a call center at the end of the day. - Heavy on metrics (and you can get fired for not meeting them) - It becomes routine - a constant reminder of said metrics/ "there's always room from improvement" - CALL CENTER - shady salespeople and cleaning up after their mess (affects our metrics) - other CRCs cutting corners to meet their metrics and you cleaning up their mess as well. -recognition...

Pros

I have plenty of good things to say about Liberty! Work from home 2 days per week, very competitive salary (Boston) , plentiful role mobility, career advancement opportunities, flex office space, learning opportunities, career growth, free coffee and tea, impressive maternity AND paternity paid leave (new 2019), 100% tuition reimbursement up to 9k per year after 12 months of service, young culture, ERGs (employee resource...

Cons

Flex time off- 15 days +3 personal holidays.. 18 days total to start. This wouldn't be bad if there was a separate bank for sick time. 18 days total off is not that competitive to attract top young professional talent. Consider moving that figure to 20+.. 15 day FTO accrual is very standard, but typically an employee would also get sick time. The commuter benefit is only "pretax" so basically no contribution from Liberty...

Advice to Management

Keep up with modernizing the work place/culture. Young professionals value the WFH, ERGs, work/life balance, and the ample career opportunities! Considering starting with 20 days FTO like another close competitors in Massachusetts, and consider more fitness/ commuting contributions.

Pros

A fortune 100 company that is professional, fair, and has tons of opportunity to grow inside the company.

Cons

You can't be lazy and you have to stay on top of your metrics.

Pros

Flexible work schedules, compressed work week schedules, casual dress (jeans) everyday, great benefits, and great place to work. I got great experience working here.

Cons

None. Everything about working here was great.