I applied through a staffing agency. The process took 2 weeks. I interviewed at Kaiser Permanente in Mar 2017
Interview
CSRs at the new call center in GA are hired through local staffing agencies. I participated in a group interview of about 25 candidates. Interview process was laid back. The hiring managers tried to get everyone relaxed and have a good time. They start with a trivia round and give out small prizes when someone has a fun fact about Kaiser. Then you partner up for 5 minutes with the candidate sitting next to you. After the five minutes, you stand up and introduce your partner, their work history, and what "excellent customer service" means to your partner. After the introductions, there is a behavioral interview round. The managers ask each person one question. There are 4 possible questions and they rotate. You are asked to keep answers brief. You might also have time to prepare while others are answering their questions. After everyone has answered, the interview is over. They told the results to the staffing agency same day. Really easy and positive experience.
I interviewed at Kaiser Permanente (Gaithersburg, MD)
Interview
Customer service scenario questions: You may be asked how you would handle specific situations, like dealing with a frustrated patient or explaining complex healthcare plans.
Role-play scenarios: Sometimes, they’ll set up a role-play to evaluate how you handle customer queries, objections, or challenges in real-time.
Job-specific skills: They might ask if you're familiar with any healthcare systems, terminology, or insurance plans.
Behavioral questions: More in-depth questions about your previous work experience. Example:
"How do you prioritize tasks when dealing with multiple inquiries?"
"Tell us about a time you had to adapt to a new policy or regulation in your job."
Interview questions [1]
Question 1
Imagine a customer calls in frustrated because their claim was denied. They believe the denial was a mistake, and they are very upset. How would you handle the situation, ensuring the customer feels heard, while also explaining the details of the claim denial and any next steps they can take?
I applied online. I interviewed at Kaiser Permanente (Lawrenceville, GA)
Interview
Panel interview with the supervisors from each location. It almost felt like an interrogation. Some supervisors were more easygoing than others. It may be intimidating if you’re not used to that type of setting but if you know your stuff, you’ll be fine.
Interview questions [1]
Question 1
Tell us a time you used the 5 star method to complete a project or task. What did you do and what was the outcome.
Through an agency to get job it was easy not a lot of questions you basically submit resume Through an agency to get job it was easy not a lot of questions you basically submit resume
