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      J.P. Morgan

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      Mortgage Customer Service Representative Interview

      May 29, 2025
      Anonymous employee
      Monroe, LA
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at J.P. Morgan (Monroe, LA)

      Interview

      Short phone interview; then in person interview with a manager. Follow up call from HR with job offer or rejection. No negotiation of salary at all. Appt was set up with HR at a later date to sign paperwork and discuss the benefits package.

      Interview questions [1]

      Question 1

      How would you handle a scenario in which you had to deal with a very difficult customer?
      Answer question